Service Writer/Advisor

4 months ago

Sioux City, United States AKP Recruiting Full time
Service Writer/Advisor

We are currently seeking an experienced Service Advisor to join our team.
Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Advisors ascertain the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues.

Job Duties:
  • Greet the customer and start the process of helping the customer through the repair
  • Help identify a mechanical problem by questioning the customer or visual inspection
  • Positive interface with technicians, foreman, parts department and customers
  • Advise customers about necessary services needed for repair of vehicle
  • Write and present accurate estimates of repair
  • Explain the work and charges to the customer when the job is complete
  • Accurately process customer and warranty repair orders
  • Organize and prioritize work flow of shop and field technicians
  • Communicate with shift advisers as to work progress and priority
  • Responsible for securing facility at close of shift
  • Assist parts department with purchasing, work orders, etc.
  • Administrative duties as related to role
Requirements for Service Advisor:
  • High School Graduate Required
  • 3 Years of Truck or Automotive Service Writing Experience Required
Ideal Candidate will possess the following qualities:
  • Positive attitude
  • Solid written and verbal communication skills including excellent customer service and phone skills
  • Organized and able to manage time wisely
  • The desire to succeed in a day to day challenging position
  • Mechanical Experience
  • Computer Skills (Excel, Word, Excede Operating System)
Benefits:
  • Broad range of health (medical, dental and vision) insurance options
  • Flexible paid time off and paid holidays
  • 401(K) with company match

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