Visitor Services Associate
1 month ago
GUIDED BY ARTISTS, ROOTED IN NEW MEXICO, SITE SANTA FE CELEBRATES CONTEMPORARY CREATIVE EXPRESSION.
SITE SANTA FE is a dynamic, interdisciplinary contemporary arts institution guided by artists, rooted in New Mexico. Always placing artists at the center, SITE SANTA FE collaborates with a diverse range of artists to explore extraordinary ideas through innovative exhibitions and programs. SITE SANTA FE sits at the intersection of cultures and ideas, bridging local, regional, national, and international artistic communities, serving as a forum for creative expression and experimentation. SITE SANTA FE celebrates community and supports locally-based artists through a variety of programmatic and exhibition opportunities. As a non-collecting contemporary arts institution, SITE SANTA FE remains flexible in order to respond to conversations of the moment and values the transformative experience of engaging with contemporary art.
SITE SANTA FE is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Summary
Visitor Services Associates are key members of the SITE SANTA FE team. They are responsible for creating a welcoming and accessible environment for visitors and for delivering information about the exhibitions and public programs. This public-facing, fast-paced position requires multitasking and quick problem-solving, while maintaining a friendly and professional demeanor. Specific responsibilities include processing entry admissions, gathering visitor demographic information, facilitating coffee, snack bar and store sales, and answering the phone. Visitor Services Associates report to the Visitor Services Manager and are part of the larger External Affairs Department. This is a part-time position that takes place from Thursday to Mondays during public hours of operation.
Key responsibilities
Greets the public and provides the visitor with information about SITE SANTA FE, exhibitions, programs, and events.
Maintains a welcoming and friendly demeanor with excellent customer service and professional appearance.
Answers the public phone, addresses caller’s questions, and transfers calls to the appropriate staff member, accordingly.
Accurately processes admissions, cafe products, and store merchandise.
Accurately reconciles the cash drawer each day, and maintains best practices with cash-handling.
Collects demographic attendance data from visitors.
Takes reservations and maintains a will-call list for public programs and events.
Oversees and supports the front desk during public programs and special events.
Supports public programs during check-in.
Assists the store in processing sales, accessing store items in cases, and informing visitors of products and vendors, and works closely with the Store Manager to offer excellent customer service.
Opening and closing the building, turning the exhibitions on and off, troubleshooting any issues and contacting the Exhibitions Team or Facilities Team, if necessary.
Qualifications:
Associate’s degree or equivalent experience
Minimum of one year of experience in customer service
Fluency in both English and Spanish is preferred
Proficient written and communication skills
Proficiency in Microsoft Word, Excel, Gmail, and Google Docs
Familiarity with any point of sale system
Familiarity opening and closing a cash register
Ability to prioritize and manage time effectively
Holds a current ServSafe Food Handler’s Permit or willingness to obtain one within 30 days of hiring.
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