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Service Support Associate

2 months ago

Santa Fe, New Mexico, United States Capfed Full time

Customer Service Associate - Part Time

Job Category: Retail Operations

Requisition Number: CUSTO003027

Position Overview

Capitol Federal is seeking an individual who is passionate about making a positive impact and pursuing a career in the banking sector. With over 125 years of experience, Capitol Federal has been a cornerstone in the Midwest banking landscape, and we believe that our success is built on the foundation of our exceptional team.

As a Customer Service Associate, you will play a crucial role in our branch by creating a welcoming atmosphere for customers through friendly and professional service. This role serves as an excellent entry point into a rewarding career at Capitol Federal, equipping you with the essential skills for future advancement within the organization.

Position Details

This is a Part-Time role, with a commitment of up to 34 hours per week. Flexibility is essential to accommodate staffing needs for training sessions or employee absences. Our branch operates Monday through Thursday from 9:00 AM to 5:30 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to Noon.

A typical work schedule may include Monday through Friday from 8:30 AM to 2:30 PM, along with every Saturday from 8:30 AM to 12:00 PM.

Key Responsibilities

  • Assist customers in achieving their financial objectives by delivering a positive initial interaction through courteous service.
  • Process customer transactions efficiently.
  • Proactively identify customer needs and recommend suitable banking products and services.
  • Handle cash transactions and maintain accurate drawer balances.
  • Ensure proper maintenance of bank and customer records.

Desired Qualities

  • Outgoing personality with a positive attitude; capable of building relationships with clients.
  • Technologically proficient; comfortable using various computer systems.
  • Adaptable to change and new challenges.

Ideal Candidate Qualifications

  • High School Diploma or equivalent.
  • Minimum of six months experience in customer service; cash handling experience is preferred.
  • Strong attention to detail and accuracy.

What We Offer

  • A career path with opportunities for professional growth.
  • Personal Time Off (PTO) that begins accruing from day one.
  • Paid holidays and a comprehensive benefits package, including health, dental, vision, and life insurance.
  • Retirement contributions through a 401K and Employee Stock Ownership Program.
  • Opportunities for community involvement and volunteering.
  • Training and resources to ensure your success in the role.
  • Employee referral bonuses.

Capitol Federal's Hiring Process

  • Submit an application.
  • Complete pre-employment screenings.
  • Participate in an interview with Human Resources.
  • Engage in a managerial interview.

Capitol Federal is an Equal Opportunity Employer, committed to creating a diverse environment. We welcome applications from all qualified individuals.