Operations Manager

1 month ago

Fort Lauderdale, United States Scootaround Inc Full time
Job DescriptionJob Description

Operations Manager

Scootaround Powered by WHILL is looking for an Operations Manager to assist with leading and managing the team at our Fort Lauderdale and Miami Cruise Ports and to assist with delivering/picking up mobility equipment to the Cruise Ports, Airports, Resorts, Residences, Convention Centers and Hotels in and around the Fort Lauderdale, Florida area.

 

Who We Are

Scootaround Powered by WHILL is North America’s leading mobility enhancement company. We rent, repair and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America. Since 1997, Scootaround Powered by WHILL has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround Powered by WHILL is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.

 

What You Will Do

  • Supervise staff including hiring, evaluating, coaching, progressive discipline, and terminations.
  • Manage terminal rental programs and their inventories
  • Manage on board rental programs and their inventories
  • Assist in training and managing employees in addition to providing leadership and guidance to all associates.
  • Oversee day to day operations of multiple routes.
  • Plan and monitor employee schedules and route scheduling including periodic communication throughout the day until all routes are completed.
  • Deliver and pick up equipment from customers in the Fort Lauderdale area as needed.
  • Occasionally perform Tier 1 and Tier-2 service on all Scootaround Powered by WHILL and WHILL equipment as needed.
  • Adhere to appropriate security measures when opening and/or closing the warehouse.
  • Ensure all vehicles, drivers and processes meet DOT & Scootaround Powered by WHILL requirements.
  • Schedule deliveries and dispatch drivers based on the requirements of the customer.
  • Work closely with the Operational Team Members, Customer Service Agents, and customers (both internal and external) to ensure exceptional delivery experience.
  • Ensure all vehicles are scheduled for maintenance via Penske.
  • Review payroll timecards on a biweekly basis.
  • Ensure inventory management protocols are being followed in Trackabout and Global Office.
  • Partner with the Operations and Service teams and ensure adequate inventory levels are maintained for Parts & Supply’s based on demand.
  • Assist dispatcher with weekly physical inventory counts.
  • Perform inventory forecasts to ensure equipment levels meet demand.
  • Maintain warehouse organization and quality control standards.
  • Assist in other areas as needed and performing other duties as assigned.
  • Understand Profit / Loss Reports and control operational costs.

Requirements

  • Minimum 1-2 years of supervisory or team leadership experience. 
  • Excellent oral and written communication skills.
  • Excellent Internal and External Customer Service Skills. 
  • Must possess analytical, critical thinking, and problem-solving skills.
  • Attention to detail, good organizational and time management skills.
  • A thorough knowledge and understanding of warehousing principles, practices, and procedures are required. 
  • Must have a valid Driver’s License.
  • Must be able to lift up-to 50 lbs.
  • TWIC Card holders are an asset. If you do not have a TWIC card, you will need to obtain one prior to the start date.
  • Able to work under pressure and in changing environmental conditions.
  • Basic Computer and Microsoft knowledge required.
  • Must have a flexible schedule to work available days, evenings, weekends and some holidays if necessary.

Additional Information

  • Fun, flexible, team-oriented environment.
  • Excellent benefits (Health, Dental, Vision).
  • Excellent PTO (Paid vacation, personal days & Holidays).
  • Competitive salary range plus bonus program.

 

If you thrive on helping people, think about choosing a rewarding career where you will have the opportunity to connect with people in challenging situations.

 

How to Apply

  • We thank all applicants, but only those selected for an interview will be contacted.

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