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Director of Operations
4 weeks ago
Company: Kitchen Tune-Up Columbus, Ohio
About Us:
At Kitchen Tune-Up Columbus, Ohio, we specialize in transforming kitchens into beautiful, functional spaces that reflect our clients' unique styles. We pride ourselves on providing exceptional customer service, top-notch craftsmanship, and innovative solutions to meet the needs of our clients. Our team is dedicated to delivering high-quality kitchen renovations, from cabinet refacing and redooring to complete kitchen remodels.
Position Overview:
The Director of Operations will play a crucial role in overseeing the day-to-day operations of Kitchen Tune-Up Columbus, ensuring that our projects are executed efficiently, on time, and within budget. This position requires a strong leader with a background in operations management, preferably in the home improvement or construction industry. The ideal candidate will have a proven track record of optimizing operational processes, managing teams, and driving growth.
Key Responsibilities:
- Operational Management:
- Oversee all aspects of daily operations, including project scheduling, resource allocation, and supply chain management.
- Implement and refine operational processes to enhance efficiency and consistently deliver high-quality services.
- Collaborate with the management team to set and achieve operational goals.
- Team Leadership:
- Lead, mentor, and develop a team of project managers, installers, and support staff, fostering a positive and productive work environment.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Ensure all team members adhere to safety protocols and company standards.
- Project Oversight:
- Monitor project progress, ensuring timely completion and adherence to budget constraints.
- Address any issues or challenges during project execution, providing solutions to keep projects on track.
- Maintain strong communication with clients to ensure their satisfaction throughout the project lifecycle.
- Financial Management:
- Develop and manage operational budgets, ensuring efficient use of resources and cost-effectiveness.
- Track key performance indicators (KPIs) and prepare regular reports for the management team.
- Identify cost savings and revenue growth opportunities through process improvements and strategic initiatives.
- Quality Control:
- Ensure all projects meet the companys high standards of quality and craftsmanship.
- Implement quality assurance processes to minimize errors and rework.
- Conduct regular site visits to monitor progress and adherence to standards.
- Client Relationship Management:
- Maintain strong relationships with clients, ensuring their needs and expectations are met or exceeded.
- Address any client concerns or issues promptly and professionally.
- Seek opportunities to enhance the customer experience and build long-term client loyalty.
- Bachelors degree in Business Administration, Operations Management, or a related field.
- 7+ years of experience in operations management, preferably in the home improvement, construction, or related industry.
- Proven track record of successfully managing multiple projects and teams simultaneously.
- Strong leadership skills with the ability to motivate and develop a diverse team.
- Excellent problem-solving abilities and a proactive approach to managing challenges.
- Financial acumen with experience in budgeting, forecasting, and cost control.
- Exceptional communication and interpersonal skills.
- Familiarity with project management software and tools.
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development opportunities.
- Employee discounts on Kitchen Tune-Up services.
- Flexible Schedule: This could be part-time or full-time. You create your schedule.
- Competitive Compensation: Generous commission and bonus opportunities.
- Paid Training and Development: We will provide continuous design training so you are well-prepared to help our customers.
- Additional Perks: Uniform, swag, consultant of the month incentives, employee referral incentives.
- Open Door Policy: Speak to the owner at any time. We want you to feel comfortable working in a non-toxic environment.
- Additional Benefits
Why join the Bath Tune-Up team?
We offer substantial training and lucrative compensation for those willing to work inside a process, keep a sharp eye for detail, remodel our clients' expectations, and work hard. You will be working in some of the nicest homes in our community. Bath Tune-Up is a high-quality company, and we offer steady work and performance pay. Ongoing training.
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