Director of Operations

4 weeks ago

Columbus, United States Bath Tune-Up Columbus North Full time
Job DescriptionJob DescriptionLocation: Columbus, Ohio
Company: Kitchen Tune-Up Columbus, Ohio

About Us:
At Kitchen Tune-Up Columbus, Ohio, we specialize in transforming kitchens into beautiful, functional spaces that reflect our clients' unique styles. We pride ourselves on providing exceptional customer service, top-notch craftsmanship, and innovative solutions to meet the needs of our clients. Our team is dedicated to delivering high-quality kitchen renovations, from cabinet refacing and redooring to complete kitchen remodels.

Position Overview:
The Director of Operations will play a crucial role in overseeing the day-to-day operations of Kitchen Tune-Up Columbus, ensuring that our projects are executed efficiently, on time, and within budget. This position requires a strong leader with a background in operations management, preferably in the home improvement or construction industry. The ideal candidate will have a proven track record of optimizing operational processes, managing teams, and driving growth.

Key Responsibilities:


  • Operational Management:

    • Oversee all aspects of daily operations, including project scheduling, resource allocation, and supply chain management.
    • Implement and refine operational processes to enhance efficiency and consistently deliver high-quality services.
    • Collaborate with the management team to set and achieve operational goals.
  • Team Leadership:

    • Lead, mentor, and develop a team of project managers, installers, and support staff, fostering a positive and productive work environment.
    • Conduct regular performance evaluations and provide constructive feedback to team members.
    • Ensure all team members adhere to safety protocols and company standards.
  • Project Oversight:

    • Monitor project progress, ensuring timely completion and adherence to budget constraints.
    • Address any issues or challenges during project execution, providing solutions to keep projects on track.
    • Maintain strong communication with clients to ensure their satisfaction throughout the project lifecycle.
  • Financial Management:

    • Develop and manage operational budgets, ensuring efficient use of resources and cost-effectiveness.
    • Track key performance indicators (KPIs) and prepare regular reports for the management team.
    • Identify cost savings and revenue growth opportunities through process improvements and strategic initiatives.
  • Quality Control:

    • Ensure all projects meet the companys high standards of quality and craftsmanship.
    • Implement quality assurance processes to minimize errors and rework.
    • Conduct regular site visits to monitor progress and adherence to standards.
  • Client Relationship Management:

    • Maintain strong relationships with clients, ensuring their needs and expectations are met or exceeded.
    • Address any client concerns or issues promptly and professionally.
    • Seek opportunities to enhance the customer experience and build long-term client loyalty.
Qualifications:


  • Bachelors degree in Business Administration, Operations Management, or a related field.
  • 7+ years of experience in operations management, preferably in the home improvement, construction, or related industry.
  • Proven track record of successfully managing multiple projects and teams simultaneously.
  • Strong leadership skills with the ability to motivate and develop a diverse team.
  • Excellent problem-solving abilities and a proactive approach to managing challenges.
  • Financial acumen with experience in budgeting, forecasting, and cost control.
  • Exceptional communication and interpersonal skills.
  • Familiarity with project management software and tools.
Benefits:


  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Employee discounts on Kitchen Tune-Up services.
We Offer:
  • Flexible Schedule: This could be part-time or full-time. You create your schedule.
  • Competitive Compensation: Generous commission and bonus opportunities.
  • Paid Training and Development: We will provide continuous design training so you are well-prepared to help our customers.
  • Additional Perks: Uniform, swag, consultant of the month incentives, employee referral incentives.
  • Open Door Policy: Speak to the owner at any time. We want you to feel comfortable working in a non-toxic environment.
  • Additional Benefits

Why join the Bath Tune-Up team?
We offer substantial training and lucrative compensation for those willing to work inside a process, keep a sharp eye for detail, remodel our clients' expectations, and work hard. You will be working in some of the nicest homes in our community. Bath Tune-Up is a high-quality company, and we offer steady work and performance pay. Ongoing training.

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