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Operations Director

2 months ago

Columbus, Indiana, United States Fairfield Inn & Suites Columbus Full time
Job Description

The Operations Director is responsible for driving hotel profitability through revenue generation, cost control, and guest satisfaction, while maintaining the integrity of the hotel.

Key Responsibilities:
  • Play a pivotal role in hotel sales efforts, including calling on top clients, meeting with on-site contacts, and hosting events.
  • Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
  • Tour the operating departments daily, making adjustments as needed via department heads.
  • Conduct weekly staff meetings, including training sessions and the review of previous and future sales and operations efforts.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Ensure that all department heads maintain budgeted productivity levels and company standard accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Monitor the development of management trainees and ensure that training in service standards is taking place in each department.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily and receive all necessary information for financial documents by the Corporate Office.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Forecast monthly the hotel's financial position, analyzing previous and projected data to generate an accurate reforecast.
  • Prepare and conduct all management interviews and follow hiring procedures according to company SOPs.
  • Motivate, coach, counsel, and discipline all management personnel according to company SOPs.
  • Ensure that all employees receive fair and equitable treatment according to company SOPs.
  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Ensure procedures for handling the hotel safe are followed and occur.
  • Complete required corporate training modules and become certified to train those as required.
  • Ensure that all scheduled meetings take place on the property.
Requirements:
  • At least 3 years progressive experience in a hotel.
  • Prefer a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
  • Brand experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate verbally and written, with all levels of employees and guests.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with company Standards.
  • Maintain high standards of personal appearance and grooming.
  • Comply with company Standards and regulations to encourage safe and efficient hotel operations.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
Physical Requirements:
  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Must have a valid driver's license for the applicable state.