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Director of Operations

3 months ago

Columbus, United States Bath Tune-Up Columbus North Full time

Location: Columbus, Ohio Company: Kitchen Tune-Up Columbus, Ohio

About Us: At Kitchen Tune-Up Columbus, Ohio, we specialize in transforming kitchens into beautiful, functional spaces that reflect our clients' unique styles. We pride ourselves on providing exceptional customer service, top-notch craftsmanship, and innovative solutions to meet the needs of our clients. Our team is dedicated to delivering high-quality kitchen renovations, from cabinet refacing and redooring to complete kitchen remodels.

Position Overview: The Director of Operations will play a crucial role in overseeing the day-to-day operations of Kitchen Tune-Up Columbus, ensuring that our projects are executed efficiently, on time, and within budget. This position requires a strong leader with a background in operations management, preferably in the home improvement or construction industry. The ideal candidate will have a proven track record of optimizing operational processes, managing teams, and driving growth.

Key Responsibilities:

Operational Management:

Oversee all aspects of daily operations, including project scheduling, resource allocation, and supply chain management.

Implement and refine operational processes to enhance efficiency and consistently deliver high-quality services.

Collaborate with the management team to set and achieve operational goals.

Team Leadership:

Lead, mentor, and develop a team of project managers, installers, and support staff, fostering a positive and productive work environment.

Conduct regular performance evaluations and provide constructive feedback to team members.

Ensure all team members adhere to safety protocols and company standards.

Project Oversight:

Monitor project progress, ensuring timely completion and adherence to budget constraints.

Address any issues or challenges during project execution, providing solutions to keep projects on track.

Maintain strong communication with clients to ensure their satisfaction throughout the project lifecycle.

Financial Management:

Develop and manage operational budgets, ensuring efficient use of resources and cost-effectiveness.

Track key performance indicators (KPIs) and prepare regular reports for the management team.

Identify cost savings and revenue growth opportunities through process improvements and strategic initiatives.

Quality Control:

Ensure all projects meet the company’s high standards of quality and craftsmanship.

Implement quality assurance processes to minimize errors and rework.

Conduct regular site visits to monitor progress and adherence to standards.

Client Relationship Management:

Maintain strong relationships with clients, ensuring their needs and expectations are met or exceeded.

Address any client concerns or issues promptly and professionally.

Seek opportunities to enhance the customer experience and build long-term client loyalty.

Qualifications:

Bachelor’s degree in Business Administration, Operations Management, or a related field.

7+ years of experience in operations management, preferably in the home improvement, construction, or related industry.

Proven track record of successfully managing multiple projects and teams simultaneously.

Strong leadership skills with the ability to motivate and develop a diverse team.

Excellent problem-solving abilities and a proactive approach to managing challenges.

Financial acumen with experience in budgeting, forecasting, and cost control.

Exceptional communication and interpersonal skills.

Familiarity with project management software and tools.

Benefits:

Competitive salary and performance-based bonuses.

Health, dental, and vision insurance.

Paid time off and holidays.

Professional development opportunities.

Employee discounts on Kitchen Tune-Up services.

We Offer:

Flexible Schedule: This could be part-time or full-time. You create your schedule.

Competitive Compensation: Generous commission and bonus opportunities.

Paid Training and Development: We will provide continuous design training so you are well-prepared to help our customers.

Additional Perks: Uniform, swag, consultant of the month incentives, employee referral incentives.

Open Door Policy: Speak to the owner at any time. We want you to feel comfortable working in a non-toxic environment.

Additional Benefits

Why join the Bath Tune-Up team?

We offer substantial training and lucrative compensation for those willing to work inside a process, keep a sharp eye for detail, remodel our clients' expectations, and work hard. You will be working in some of the nicest homes in our community. Bath Tune-Up is a high-quality company, and we offer steady work and performance pay. Ongoing training.

The positions on this website, unless otherwise indicated, are posted by Bath Tune-Up® franchisees. Bath Tune-Up® franchises are independently owned and operated businesses and if you accept a position with a Bath Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC BTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC BTU LLC and its parents and affiliates have no input or involvement in such matters. HFC BTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Bath Tune-Up® franchisee posting the position.