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Operations Manager
1 month ago
The operations manager will oversee all aspects of a mobile fuel delivery facility during the evening/night shift. This includes safety and compliance, task management and follow-up, and the completion of accurate and timely customer deliveries. The Operations Manager will provide daily communication and performance expectations for Drivers. They will also work collaboratively with other departments to support customer satisfaction, increasing gallons delivered from the facility, and the growth in the number of active accounts assigned to the location.
Job Duties:
The responsibilities of the Operations Manager include but are not limited to the following:
- Focused on customer service and understands the connection between the impact of actions at the facility and the overall customer experience.
- Provides coaching and feedback for Drivers and completes administrative tasks such as timecard corrections, schedule swaps, and DQ file management.
- Prioritizes safety and maintains a safe working environment, including holding Drivers accountable to uniform and equipment usage guidelines.
- Communicates with Drivers at the beginning of every shift providing necessary information related to company focuses and work processes.
- Ensures Drivers receive proper training so that they can demonstrate mastery of required tasks and procedures.
- Participates in the hiring and recruiting of new Drivers.
- Completes performance appraisals for assigned Drivers.
- Seeks opportunities to grow the business and increase the total gallons delivered during their shift.
- Partners with Human Resources to address performance and disciplinary matters.
- Ensures needed supplies are available and any issues with trucks are communicated to support the maximum number of vehicles delivering.
- Provides detailed communication regarding any incidents that occur during the shift.
- Other duties as assigned.
- Supervisory experience
- Customer service mentality
- Ability to work collaboratively to solve business challenges and process improvement.
- Ability to work on multiple tasks at the same time.
- Managerial courage.
- Written communication skills, will need to leave detailed recaps and reports of incidents.
- Obtain a CDL license through company resources upon being hired.
- Must be responsive to occasional calls during off hours.
- Must be able to work the evening/night shift.
- Proficient with Microsoft Office suite.
- Must be able to lift to twenty-five pounds.
- Must be able to work outside in hot humid conditions.
- Must be able to stand for prolonged periods as well as sit and work at a computer.
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