Salesforce Application Admin II

2 weeks ago


Philadelphia, United States Serigor Inc. Full time
Job DescriptionJob Description

Job Title: Salesforce Application Admin II

Location: Remote - Philadelphia, PA

Duration: 06 Month CTH

Overview:

Our client, a national mortgage lending and servicing organization is seeking experienced candidates for a Salesforce Application Administrator opportunity. This position is a contract-to-hire opportunity and 100% REMOTE.

The hours of these positions are 3-11 EST Monday through Friday; with Saturday coverage 9-2 EST.

Job Summary:

The Salesforce Application Administrator II utilizes various technologies to provide support, troubleshooting and assistance to members of the organization through the customization and configuration of the Salesforce Platform. This role is responsible for owning and executing the day-to-day configuration, reporting, support, maintenance and overall improvement of the Salesforce Platform, focusing on Service Cloud and Sales Cloud.

This role will be expected to proactively monitor the health of the Salesforce orgs, support platform and third-party updates, and provide support for software solutions to meet business objectives. This role will also keep current with Salesforce technology through research and working to attain relevant certifications. Requires an individual that is self-motivated, detail oriented, and responsible.

Responsibilities:

  • Manage operational requests and reporting and troubleshoot issues.
  • Develop technical documentation and provide training and support to business partners.
  • Build custom reports, dashboards, and workflows, functions and configurations.
  • Develop workflow rules, validation rules, formula fields and escalation rules.
  • Manage Salesforce roles, profiles, sharing rules, workflows, and groups
  • Manage data feeds into and out of SFDC.
  • Ensuring security processes and procedures are met, as well as performing routine health-checks
  • Ensuring optimal performance of Salesforce systems and products
  • Maintaining the Sales and Service Cloud, as well as building custom reports and dashboards
  • Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
  • Automate tasks and processes in Salesforce using tools such as flows, approval processes, and validation rules
  • Evaluating new Salesforce releases and providing relevant training and support
  • Documenting processes, including error reports and changes to field history tables

Must Have:

Salesforce Knowledge:

  • Bachelor's degree in computer science or related area of study

Nice to Have:

  • Salesforce certifications

Required Skills and Experience:

  • Bachelor's Degree from a Four (4) year College or University; or five (5) to six (6) years related experience and/or training; or equivalent combination of education and experience.
  • 2+ years in IT as a developer, consultant, business analyst or systems administrator
  • 1+ years as a Salesforce Administrator; Salesforce.com Certified Administrator or Developer a plus
  • Experience creating documentation for requirements, design, test, and training
  • Demonstrated ability to prioritize tasks and organize information, work independently and use good judgment
  • Ability to develop and maintain effective working relationships with others and display diplomatic and strong communication skills with colleagues and client stakeholders
  • Self-manage and adapt to changing priorities as needed
  • Adept with multiple software systems and willing to learn new products.

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