Salesforce Administrator

6 days ago

Philadelphia, United States Robert Half Full time

What You Will Bring:

  • Provide in-house support of Salesforce and related products. Includes, but may not be limited to, Sales Cloud, Service Cloud, Experience Cloud, Surveys, OwnBackup, Copado, Pardot, Marketing Cloud, Workiva, D&B, ZoomInfo, and future third party tools.
  • Make Salesforce configuration changes to improve operational efficiency such as flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
  • Proactively maintain the Salesforce platform, including conducting security reviews, release updates, health checks, and optimization
  • Data management to improve Salesforce data quality, implementing rules and automation
  • Research and resolve service requests related to Salesforce products & integrations.
  • Prioritize incoming requests and resolve application issues, including identifying trends & proposing process/technical approaches for resolution.
  • Adhere to internal audit support procedures & deliverables and participate in recurring audit support activities as directed by team lead.
  • Adhere to and maintain internal standardized documentation for Salesforce workflows, security groups, permissions, and menus in compliance with documented company ITGC controls.
  • Ensure that all requests are resolved in alignment with company’s documented controls and change management procedures.
  • Collaborate with internal department teams and make recommendations on industry best practices in relation to use of enterprise software programs.
  • Coordinate with application vendor contacts for technical issue escalations.
  • Stay current with Salesforce offering, releases and related real estate industry applications, changes, and updates.
  • Perform special projects as assigned.


Qualifications:

  • 3+ years of experience as a Salesforce Systems Administrator.
  • 1+ years of experience in the commercial real estate industry.
  • Previous experience in helpdesk support or customer service.
  • Working knowledge of Salesforce flows, Triage, Ticket system, Security, and Permissions, Audit Controls & Procedures.
  • Ability to liaise with stakeholders at all levels with excellent relationship-building skills
  • Excellent problem solving and analysis skills.
  • Proficient verbal and written communication skills.
  • Outstanding time management skills.
  • Uses attention to detail to achieve precise results.
  • Adaptable and flexible when given new responsibilities/changes in priorities.
  • Able to work independently as well as with a team to find solutions for common or recurring issues.
  • Displays enthusiasm to broaden skills/experience with existing and new products.

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