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Hotel Front Desk Attendant

5 months ago

Bozeman, United States Comfort Inn Bozeman Full time
Job DescriptionJob Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on the guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Compensation:

$21 - $23 hourly

Responsibilities:
  • Handle customer complaints as necessary
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications:
  • 1+ year of hotel industry experience or related job preferred
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Must have graduated high school, received a GED or equivalent
  • Well-versed in taking telephone calls and handling stressful situations
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
About Company

Boasting Montana State University as its neighbor, Comfort Inn Bozeman is located in the fourth-largest city in Montana. Whether you're seeking adventure or looking for family-friendly activities, Bozeman offers an array of events and attractions to keep you entertained.

As a member of the Choice Hotels International family, our newly-renovated hotel is committed to providing exceptional guest experiences through our clean and diverse guest rooms and outstanding reputation. At Comfort Inn Bozeman, we value our community and recognize that our hotel's success is due to the support and relationships we have built within the community.

We are a Utah-based hotel management company that prioritizes people and culture, our hotel is driven by a passion for exceptional service and guest satisfaction.