Front Desk Associate

3 weeks ago


Bozeman, United States Level5 Hospitality Full time $20 - $21
Job DescriptionJob Description

Welcome to Level5 Hospitality We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven, collaborators with a shared commitment to innovation and creativity. Partner with Level5 Hospitality for a bold, refreshing, extraordinary experience. Let’s Level Up

Job Summary:

As a Front Desk Agent you will be the first impression for our guests upon arrival

and throughout their stay. Your goal is to provide Level5 Hospitality and service for

each and every guest.

Duties/Responsibilities:

Perform all check in and check out tasks

Operate the front desk according to standard operating procedures and

with exceptional guest service

Know emergency procedures and ow to respond

Complete daily reports, audit correspondence, as required by shift

Receive and confirm credit cards for validity and acceptability

Welcome guest upon their arrival and assign rooms

Take incoming calls, online and in-person room booking requests, and

answer questions about guests needs involving room rates, available

rooms, amenities, and special requests

Communicate with housekeeping to make sure guest rooms are ready

Manage online and phone reservations

Respond to clients complaints in a timely and professional manner

Create incident reports for guest injuries/issues when required

Maintains a high standard of personal appearance and grooming, which

includes compliance with the dress code policy

Performs other related duties as required

Required Skills/Abilities:

Proficient in Microsoft Office Suite or similar software

Work experience as a Front Desk agent preferred

Level5 High Touch service

Excellent communication and organizational skills

Flexibility with shifts and scheduling

Must be available weekends and/or holidays

Must have transportation to and from work

Must have stellar attendance and punctuality

Education and Experience:

High School diploma

At least 2 years of work experience in Front Office Management as a

Front Desk Supervisor, Assistant Front Office Manager, or similar

position in the hospitality industry

Physical Requirements:

Must be able to remain in a stationary position during shift.

Must be able to access and navigate the facility.

Employees are required to adhere to safety requirements by wearing

the appropriate personal protective equipment.

Work is routine and repetitive in nature and may require strenuous

physical exertion at times, including the ability to move objects

weighing up to 50lbs.



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