Front Desk Associate
3 weeks ago
Welcome to Level5 Hospitality We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven, collaborators with a shared commitment to innovation and creativity. Partner with Level5 Hospitality for a bold, refreshing, extraordinary experience. Let’s Level Up
Job Summary:
As a Front Desk Agent you will be the first impression for our guests upon arrival
and throughout their stay. Your goal is to provide Level5 Hospitality and service for
each and every guest.
Duties/Responsibilities:
Perform all check in and check out tasks
Operate the front desk according to standard operating procedures and
with exceptional guest service
Know emergency procedures and ow to respond
Complete daily reports, audit correspondence, as required by shift
Receive and confirm credit cards for validity and acceptability
Welcome guest upon their arrival and assign rooms
Take incoming calls, online and in-person room booking requests, and
answer questions about guests needs involving room rates, available
rooms, amenities, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Manage online and phone reservations
Respond to clients complaints in a timely and professional manner
Create incident reports for guest injuries/issues when required
Maintains a high standard of personal appearance and grooming, which
includes compliance with the dress code policy
Performs other related duties as required
Required Skills/Abilities:
Proficient in Microsoft Office Suite or similar software
Work experience as a Front Desk agent preferred
Level5 High Touch service
Excellent communication and organizational skills
Flexibility with shifts and scheduling
Must be available weekends and/or holidays
Must have transportation to and from work
Must have stellar attendance and punctuality
Education and Experience:
High School diploma
At least 2 years of work experience in Front Office Management as a
Front Desk Supervisor, Assistant Front Office Manager, or similar
position in the hospitality industry
Physical Requirements:
Must be able to remain in a stationary position during shift.
Must be able to access and navigate the facility.
Employees are required to adhere to safety requirements by wearing
the appropriate personal protective equipment.
Work is routine and repetitive in nature and may require strenuous
physical exertion at times, including the ability to move objects
weighing up to 50lbs.
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