Hotel Front Desk Clerk

1 month ago

Bozeman, United States SCI Hotels LLC Full time
Job DescriptionJob Description

The Country Inn & Suites in Bozeman, MT is currently seeking friendly individuals who enjoy providing excellent guest service. The Front Desk associate’s primary responsibility is to ensure guest satisfaction by providing professional and courteous front desk service. The Front Desk Associate is also responsible for providing service that is efficient and effective as a means to maximize room revenue. Customer service experience is preferred, but not required.

We are hiring full-time and part-time front desk positions to help cover 7am-3pm and 3-11pm shifts, including weekend coverage.

SKILLS & KNOWLEDGE:

Must have the ability to provide professional and courteous guest service.

Must have good time management skills and the ability to work with minimal supervision.

Must have good organizational skills, the ability to multitask and strong attention to detail.

Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.

Must have the ability to maintain a positive and professional attitude when handling guest situations.

Must have a working knowledge of computers and basic math skills.

Customer service experience preferred, but not required.

ESSENTIAL FUNCTIONS:

Assists all guests in a professional and courteous manner.

Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.

Greets guests and processes hotel registration and other transactions promptly while maintaining confidentiality of all guest information.

Stays current on hotel accommodations, services and local attractions in order to effectively assist guests.

Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.

Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.

Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.

Professionally and competently operates the telephone system according to brand standards while using proper etiquette and appropriate greetings.

Receives and processes telephone and walk-in reservations accurately.

Monitors the printer and fax machine to ensure prompt attention is given to documents received.

Maintains the cleanliness of the lobby area and performs laundry duties as needed.

Removes snow from hotel main entrance and sidewalks as needed.

Acts as manager on duty in the absence of the General Manager and/or Guest Service Manager.

Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.

Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.

Performs all other duties as assigned.

OTHER CONSIDERATIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.

The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.

We offer flexible hours, competitive pay, bonus eligibility, annual performance based increases, hotel discounts, vacation pay, 401k and benefits to full-time associates after eligibility requirements have been met (free medical for employees and highly discounted for spouse/child/family).

Other opportunities are available. Apply today

Candidates offered employment must submit to a background check and drug test.

We are an E-Verify participating employer.

EOE M/F/Vet/Disability

  • Hotel Front Desk Agent

    2 months ago

    Bozeman, United States Comfort Inn Bozeman Full time

    Description We're looking for a positive and professional Front Desk Agent to deliver an exceptional experience to every guest at the hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Hotel Front Desk Agent

    2 months ago

    Bozeman, United States Comfort Inn Bozeman Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional Front Desk Agent to deliver an exceptional experience to every guest at the hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has...

  • Front Desk Agent

    3 months ago

    Bozeman, United States InnVentures IVI LP Full time

    Come work at one of the top 10 Springhill Suites Nationwide! Great benefits, work culture, and hotel discounts! **OUR STORY:** If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about...

  • Front Desk Supervisor

    3 months ago

    Bozeman, United States Kimpton Hotels & Restaurants Full time

    Job SnapshotWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the...

  • Front Desk Associate

    3 days ago

    Bozeman, Montana, United States Hilton Garden Inn - Bozeman Full time

    Job SummaryAs a Front Desk Associate at Hilton Garden Inn - Bozeman, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. Your primary responsibility will be to verify guest information, process payments, and respond to inquiries in a professional and courteous manner.Key ResponsibilitiesGuest...

  • Front Desk Associate

    3 weeks ago

    Bozeman, United States Level5 Hospitality Full time $20 - $21

    Job DescriptionJob DescriptionWelcome to Level5 Hospitality! We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven,...

  • Executive Hotel Manager

    5 days ago

    Bozeman, Montana, United States Columbia Hospitality Full time

    About the RoleColumbia Hospitality is seeking an experienced Executive Hotel Manager to lead our team at The LARK in Bozeman, Montana. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, including guest services, revenue management, and staff management.Key ResponsibilitiesHotel Operations: Oversee...

  • Front Desk Agent

    2 months ago

    Bozeman, United States Columbia Hospitality Full time

    Front Desk Agent | The LARK Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests....

  • Front Desk Associate

    5 days ago

    Bozeman, Montana, United States Ridge Athletic Clubs Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Desk Representative at our Downtown location. As a key member of our front-line staff, you will be responsible for providing exceptional service to our members and guests, ensuring a safe, clean, and welcoming environment for all.Key...

  • Guest Services Representative

    2 weeks ago

    Bozeman, Montana, United States SCI Hotels LLC Full time

    Position OverviewThe SCI Hotels LLC is in search of enthusiastic individuals who are passionate about delivering exceptional guest experiences. The primary role of the Front Desk Clerk is to ensure that guests have a pleasant stay by providing professional and friendly front desk services. This position also involves maximizing room revenue through efficient...

  • Guest Services Representative

    1 week ago

    Bozeman, Montana, United States SCI Hotels LLC Full time

    Position OverviewThe SCI Hotels LLC is in search of enthusiastic individuals who are passionate about delivering exceptional customer experiences. The primary role of the Front Desk Clerk is to ensure guest satisfaction through professional and friendly front desk service. This position also involves providing efficient and effective service to optimize room...

  • Assistant Hotel Manager

    2 weeks ago

    Bozeman, Montana, United States Comfort Inn Bozeman Full time

    Job OverviewWe are seeking a dedicated Assistant Hotel Manager with strong leadership skills who is eager to grow alongside our team. In this role, you will work closely with the General Manager to coordinate and supervise the daily operations of the hotel, stepping in to fulfill the GM's duties when necessary. Your primary focus will be on managing staff...

  • Front Office Manager

    5 days ago

    Bozeman, Montana, United States Goodwin Recruiting Full time

    Job OverviewWe are seeking a highly skilled and experienced Front Office Manager to join our team at Goodwin Recruiting. As a key member of our hospitality team, you will be responsible for overseeing the front desk, concierge, reservations, and bell services.Key ResponsibilitiesLead and manage a team of front office staff to deliver exceptional guest...

  • Hotel Night Auditor

    3 months ago

    Bozeman, United States SCI Hotels LLC Full time

    Job DescriptionJob DescriptionThe Country Inn & Suites in Bozeman MT is currently seeking friendly individuals who enjoy providing excellent guest service. The Night Auditor’s primary responsibility is to audit all house and guest accounts to ensure that they balance. The Night Auditor also prepares final reports for management and acts as a third shift...

  • Justice Court Clerk

    3 days ago

    Bozeman, Montana, United States Gallatin County, MT Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Justice Court Clerk to join our team at Gallatin County, MT. As a Justice Court Clerk, you will be responsible for performing a variety of clerical and technical duties within the justice court system.Key ResponsibilitiesFront Desk Services: Provide exceptional customer service to the public,...

  • Night Auditor

    2 months ago

    Bozeman, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Night Auditor

    2 days ago

    Bozeman, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Hotel Operations Manager

    5 days ago

    Bozeman, Montana, United States Resolute Road Hospitality Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant General Manager to join our team at Resolute Road Hospitality. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest satisfaction, and driving business growth.Key ResponsibilitiesLead the...

  • Downtown Service Desk Representative

    5 days ago

    Bozeman, Montana, United States Ridge Athletic Clubs Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Desk Representative at our Downtown location. As a key member of our front-line staff, you will be responsible for providing exceptional service to our members and guests, ensuring a safe, clean, and welcoming environment for all.Key...

  • Guest Service Agent

    2 months ago

    Bozeman, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0ATYA [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...