Front Desk Associate

1 week ago


Bozeman, Montana, United States Delaware North Companies Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Pine Lodge in Whitefish, Montana. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, managing cash and credit card transactions, and resolving guest issues in a professional and timely manner.

Key Responsibilities
  • Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
  • Manage cash and credit card transactions while keeping accurate paperwork
  • Resolve small guest issues immediately, delivering items to guests as needed
  • Monitor and balance the daily figures, post room and tax charges on guest accounts
Requirements
  • Must be at least 18 years old
  • Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial
  • Ability to multitask, function in a professional manner under pressure from guests and supervisors
Physical Requirements
  • Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
Benefits
  • Health, dental, and vision insurance
  • 401k with company match
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition or professional certification reimbursement
  • Weekly pay
  • Free shift breakfast
  • Free use of kayaks, paddleboards, and bikes (subject to availability)
  • Free use of pool, hot tub, and game room (during specific times/dates)
  • Employee discounts on rooms at Pine Lodge and all Choice Hotels
  • Friends and family discounts on Choice Hotels
  • Referral bonus - earn $200 for each eligible referral
  • Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

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