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Valet Guest Service Manager

2 months ago

Dallas, Texas, United States Parking Management Services Full time
About the Role

We are seeking a highly skilled and experienced Valet Guest Service Manager to join our team at Parking Management Services. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our valet service, ensuring seamless and exceptional guest experiences.

Key Responsibilities
  • Lead and Motivate a Team: Foster a positive and productive work environment, leading and motivating a team of valets to deliver exceptional guest service.
  • Oversee Daily Operations: Ensure smooth and efficient operations, implementing and enforcing policies and procedures to maintain the highest standards of service quality.
  • Train and Develop Staff: Provide ongoing coaching and mentorship to enhance the skills and knowledge of valets, ensuring they are equipped to deliver exceptional guest experiences.
  • Address Guest Concerns: Promptly and professionally address guest concerns and complaints, ensuring their satisfaction and loyalty.
  • Collaborate with Hotel Management: Work closely with hotel management and other departments to ensure seamless service integration and delivery.
  • Monitor Performance Metrics: Analyze valet performance metrics, identifying areas for improvement and implementing corrective actions to enhance service quality.
  • Maintain a Safe and Secure Environment: Adhere to all safety and security protocols, ensuring a safe and secure valet area for guests and staff.
  • Contribute to Strategic Initiatives: Collaborate with the team to develop and implement strategic initiatives to enhance the valet service and drive business growth.
Qualifications
  • Minimum 5 Years of Experience: In the hospitality industry, with at least 2 years of supervisory experience.
  • Proven Track Record: Of success in leading, motivating, and developing teams, with a demonstrated ability to handle guest concerns and complaints effectively.
  • Exceptional Customer Service Skills: With a strong focus on delivering exceptional guest experiences and maintaining the highest standards of service quality.
  • Strong Organizational and Time Management Skills: With the ability to prioritize tasks and meet deadlines, while maintaining attention to detail and a commitment to excellence.
  • Excellent Communication and Interpersonal Skills: With the ability to build rapport with team members, guests, and hotel management, and to communicate effectively in a fast-paced environment.
Benefits
  • Competitive Salary: Commensurate with experience.
  • Comprehensive Benefits Package: Including health, dental, and vision insurance, paid time off, and a retirement savings plan.
  • Opportunity for Career Growth: With a rapidly growing company, offering continuous growth opportunities and a dynamic work environment.
  • Professional Development Opportunities: Including training, conferences, and mentorship programs to enhance your skills and knowledge.