Patient Care Coordinator

2 weeks ago

Milwaukee, United States Ascendent Health Partners Full time
Job DescriptionJob DescriptionSalary: $16-$19/hour

Are you a people person with excellent communication skills and a "patients first" service oriented mentality? We want to get to know you

All Kind Smiles specializes in taking care of the unique people attached to the teeth and we want you to join us in that mission Our growing team needs a Patient Care Coordinator to deliver incredible experiences to our patients as they pursue a healthy smile. Administrative and customer service experience is a plus. All we require is a positive attitude, the ability to work with a team, and a desire to learn. Does this sound interesting to you?


Our ideal Care Coordinators exhibits the following qualities:

  • On time
  • Organized
  • Helpful
  • Sincere
  • Patient service oriented
  • Thorough and detail oriented
  • Respectful
  • Passionate
  • Excellent communicator
  • Team Player
  • Engaged
  • Open to feedback
  • Flexible


Duties of the Care Coordinator include, but are not limited to the following:

  • Review daily schedule and outstanding patient balances needed, prior to daily morning meeting
  • Review the need for health and policy document updates. Annual “short history” updates are required and 5 year “full history” is required
  • Maintenance of patient reception and team common areas
  • Ensuring that 95% of patients within the practice are pre-appointed
  • Ensuring that patient’s co-pays are collected or planned for with 98% success
  • Communicating with patients via their preferred communication medium
  • Manage and communicate stock/supply needs to to the management team for patient reception area, office supply and team common spaces
  • Keep up to date with and practice current privacy and data safety procedures
  • Practice opening and closing procedures
  • Keeping insurance coverage, patient demographic data, and administrative data up to date.
  • Triage emergency patients via their preferred communication method as needed
  • Help other team members stay on time as needed
  • Support clinical team’s diagnoses and treatment plans wherever possible
  • Support patient confidence in the practice, the providers of the clinic.
  • Generate dental insurance claims, reporting information in a timely fashion
  • Complete and thorough patient contact notes documentation in a timely manner
  • Schedule patient recall appointments accurately and efficiently
  • Schedule treatment planned appointments accurately and efficiently
  • Schedule new patient appointments accurately and efficiently
  • Discussing estimated insurance coverage with patients
  • Establish a rapport with all patients and validate treatment recommendations made by the doctor
  • Using tablets for consent documents and medical history updates
  • Stay up-to-date with inter-office communication
  • Attend all administrative department meetings
  • Attend all full staff meetings
  • Attending CE/Meetings/Lectures with consultants
  • Completing the required CPR courses
  • Staying in compliance with HIPAA and OSHA regulations
  • Developing quarterly goals and KPIs with assistance of department lead
  • Participating in quarterly reviews
  • Other duties as assigned by team leader

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