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Patient Services Coordinator
2 months ago
At Children's Wisconsin, we are dedicated to providing exceptional care for children.
Our pediatric specialists and primary care facilities deliver a level of service that stands out in the healthcare landscape:
- Partnership with a top-ranked children's hospital nationally (as recognized by Parents magazine)
- Certified pediatric specialists (discover the significance of 'certified')
- Multiple locations throughout the southeastern region of Wisconsin
- Focus on community health and an enhanced role for pediatric specialists in child care
- Healthcare professionals actively engaged in their local communities
- Access to a variety of health and wellness initiatives aimed at ensuring children's safety and health
For insights into the work culture at Children's Wisconsin, please explore further:
This position plays a vital role within the front desk team, welcoming families for their appointments and acting as a bridge between families and the clinical staff. Reporting to the Primary Care Practice Manager, this role collaborates closely with the Lead Clinic Coordinator and Regional Access Specialist to ensure optimal patient experiences.
Essential Job Qualifications
Education
High school diploma or equivalent required.
Experience
Minimum of one year of relevant experience, preferably in a healthcare environment.
Knowledge / Skills / Abilities
Demonstrates behaviors that align with Children's values and support our mission and vision.
Familiarity with medical terminology (assessment to be completed prior to employment), medical software, billing processes, patient scheduling, and office procedures is preferred.
Exhibits strong interpersonal skills to effectively assist patients, families, and healthcare providers.
Possesses good concentration abilities to manage a diverse range of individuals in a dynamic environment and to handle incoming communications efficiently and accurately.
Requires adaptability to prioritize tasks based on the needs of patients, families, healthcare providers, and staff.
Ability to remain seated for extended periods while performing job functions.
May need to stand for prolonged durations and lift items weighing up to 25 pounds.
Willingness to assist and support other primary care locations as directed by leadership and/or the Children's Medical Group float policy.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to fostering a diverse and inclusive workplace for all employees. We treat everyone with dignity, respect, and fairness, and do not discriminate against any individual based on race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by law.
