Lead Case Manager

WHY WORK FOR US?
We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live.

If you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time to issues of racial and social justice. We prioritize your work/life balance and provide various scheduling options in addition to generous time off, health, and wellness benefits and we're committed to helping you reach your potential by providing opportunities for professional growth across the state.

JR 4584
Lead Case Manager
Los Angeles, CA 90004
Salary: $24.78 to $30.20 per hour
Pay Frequency: 24 Pay Periods Per Year
Full Time
Non-Exempt
Driving Required

PATH is seeking candidates excited about making a positive impact in the lives of others to join our ICMS Team as the Lead Case Manager, working out of our main office on Madison Avenue in Los Angeles, California. This position will specifically fall under our new Scattered-Site program, Law Enforcement Assisted Diversion (LEAD).

ABOUT OUR SUPPORTIVE HOUSING SERVICES
Our Permanent Supportive Services (PSS) programs provide case management services in a Permanent Supportive Housing (PSH) setting to individuals who have experienced homelessness and have a history of chronic health, mental health, and/or co-occurring conditions. Services are centralized and provided to clients living on-site to ensure ease of access to the resources necessary for long-term housing stabilization, improving their quality of life and community integration.

WHAT IS A LEAD CASE MANAGER?
The Lead Case Manager will work in a permanent supportive housing (PSH) setting (low-barrier, high tolerance) to provide case management services for tenants that may have a variety of complex health, functional, and social needs. As a Lead Case Manager, this position will be required to serve as the point of contact for specified funders, provide support/training to new case management staff, facilitate trainings on behalf of PATH, coordinate and train volunteers/interns, and/or oversee specific administrative functions of the PATH ICMS Program. Responsibilities include:

Case Management Oversight

• Support onboarding and provide guidance to new ICMS case managers
• Oversee all phases of participant services including screening, intake and enrollment, case management, and exit and follow-up processes
• In collaboration with on-site Program Manager, assign and adjust tasks and on-going assignments in accordance with programmatic needs
• Co-lead staff meetings, case conferencing and the development of action plans to resolve case-specific issues impeding client progress, as needed
• Serve as site proxy for the disbursement of site and client assistance funding as needed for the program.
• Provide direct services to a small group of participants as necessary to support their needs and the needs of the program as a whole

Program Administration

• Present regularly monitored data and program outcomes to the Program Manager
• Ensure that all program data is accurate and entered the required program documentation system as contractually required
• Conduct employee performance management such as corrective action planning for direct report staff in collaboration with supervisor
• Supervise and work in collaboration with clients and case managers on the development of individual housing plans to help clients reach their goals
• Ensure proper documentation of site financial spending and storage of reimbursement receipts according to department and agency policies
• Participate and/or present at local meetings with community partners

Documentation

• Ensure, maintain and execute documentation standards as set forth by the program contract and PATH polices, including maintaining compliance with HIPAA policies and practices
• Complete and ensure the completion of progress notes and service entry on every contact with clients or collateral contacts by 5 pm the next business day
• Complete and ensure the completion of intake, assessment and service plans in coordination with the client and within the documentation standards set for the by the program contract and PATH

WHAT YOU BRING
We're looking for candidates that:

• Excellent leadership skills with a hands-on, lead-by-example work style
• Ability to maintain and execute confidential information according to HIPAA standards
• A high level of tolerance and understanding for individuals who present for services with urgent and multiple case management and health needs
• Ability to work effectively independently and as part of a team
• Mature, professional judgment and the ability to effectively cope and resolve immediate conflict or crisis situations

PREFERRED QUALIFICATIONS

• Three (3) years of experience in healthcare, case management, homeless services or working with vulnerable populations.

MINIMUM QUALIFICATIONS
For this role a candidate must:

• One (1) year of experience in healthcare, case management, homeless services or working with vulnerable populations.

MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:

• Have employment eligibility verification
• Be able and willing to work flexible hours which may include evenings or weekends
• Have or be able and willing to obtain CPR/First Aid training
• Provide proof of full COVID-19 vaccination
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:

• Have reliable transportation
• A valid driver's license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage

EMPLOYMENT ELIGIBILITY
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

FLEXIBLE WORK
We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.

WHAT WE OFFER
In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

READY TO MAKE A DIFFERENCE THROUGH ACTION?
If this position sounds like a fit, please submit your application today. A resume is required.

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.