Software QA and Support Manager

1 month ago


Fort Worth, United States Bad Dog Games, LLC Full time
Job DescriptionJob Description

Become a part of our Team Bad Dog is a young market disruptor focused on building original gaming titles for regulated Skill and Class II gaming markets. We are a growing, collaborative team that works in a wide variety of game mechanics, themes, and styles that are as rewarding as they are challenging to create. If you are a take-charge individual looking to grow beyond the traditional corporate career path, we might be an excellent fit for one another.

What Will You Be Doing?

  • Design, develop, and implement testing methods to support gaming and infrastructure software applications
  • Oversee the creation and execution of test plans, and test cases from specific requirements
  • Track, validate, and close tasks and activities with defects reported
  • Create basic level automation scripts
  • Debug issues and perform root cause analysis
  • Communicate internally to resolve customer issues by conferencing or transferring calls as appropriate
  • Demonstrate an ability to defuse situations and escalate issues appropriately
  • Utilize and augment knowledge base to provide accurate information and troubleshooting steps
  • Ensure each retailer contact is documented with call reason, issue, and notes

Skills, Knowledge, & Expertise Needed for the Job:

  • 3-5 years experience testing in the slot gaming market required, Eilers & Krejcik tracked company preferred
  • 2-3 years of experience in software QA or customer-facing technical support
  • Associate Degree in Computer Science or Information Systems preferred, not required
  • Ability to write test queries and execute tests as required
  • Experience with Windows desktop applications, security, and databases
  • Knowledge of Unity game development is preferred
  • Experience with QA of casino games and slot machines is preferred

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