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Technical Program Manager
2 months ago
We are seeking a highly motivated Technical Program Manager to join our team at Ultimate Software. In this role, you will have the opportunity to be part of a dynamic team, helping to drive the lifecycle of product development and contribute to the successful delivery of our SaaS-based products.
Key Responsibilities- Assist in driving the value stream in delivering in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads.
- Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction.
- Drive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management and reporting.
- Work closely with cross-functional teams to ensure alignment with project goals and timelines.
- Apply your familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.
- Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed.
- Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles.
- Collaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations.
- Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.
- Contribute ideas and suggestions for process improvements and optimization initiatives. Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices.
- Bachelor's degree or bootcamp equivalent in Computer Science, Engineering, Information Technology, or related field.
- 3-5 years of experience in a technical role within the software industry, with exposure to Agile methodologies, project and program management concepts.
- Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans.
- Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships.
- Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
- Enthusiastic about learning and willing to take on new challenges in a fast-paced, dynamic environment.
- Able to perform in a hybrid-office role, requiring three or more days per week in the office.
- Experience with UKG Product Suites, Payroll or Payment Services knowledge.
- Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable.
- Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.
- Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback.
- Experience with Aha, JIRA, Confluence, PowerBI.
- PMP, PgMP, PMI-ACP, CSM, LPM.