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Administrative Supervisor

3 months ago

South Portland, United States InterMed, P.A. Full time
Job DescriptionJob Description

ESSENTIAL FUNCTIONS

  • Directly supervises non-clinical personnel (medical receptionists and health unit coordinators) including:
    • continuously improving and conducting departmental new employee onboarding
    • prioritizing workloads,
    • managing the daily and master staffing schedule,
    • addressing employee concerns,
    • mentoring and counseling staff to include initiating Performance Improvement plans
    • supporting team members development
    • assuring adequate staffing levels
    • coordinating and conducting regular staff meetings
  • Fosters a culture of continuous improvement
  • Fosters intra and interdepartmental support and collaboration
  • Collaborates with Practice Manager on evaluating workloads and determining staffing needs
  • Acts as an IT Super User to facilitate initial troubleshooting of systems issues and training of EMR for administrative workflows
  • Provides coverage for medical receptionist and health unit coordinator roles as needed
  • Responds to non-clinical patient complaints in a professional manner
  • Ability to prioritize team workload and utilize independent decision making aligned with administrative protocols.
  • Maintains standard work for all administrative functions.
  • Prepares and manages patient communications supporting practice operations.
  • Acts as liaison to business office/shared services departments such as credentialing billing, and HIM departments.
  • Prepares documentation in relationship to credentialing and licensing.
  • Initiates tickets for IT/Facilities support and tracks progress until the issue is resolved.
  • Supports all other projects assigned by the Practice Manager and/or Department Chief.

JOB REQUIREMENTS

  • Associate’s degree is required. Bachelor’s degree preferred.
  • Supervision experience is preferred.
  • Medical office environment experience preferred.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) is required as well as the ability to quickly learn and retain knowledge of how to use the electronic medical record.
  • Excellent professional judgment and decision-making ability.
  • Excellent communication skills both oral and written.
  • Ability to foster a collaborative team environment.
  • Ability to prioritize, organize, and plan work independently.
  • Able to handle sensitive information and maintain confidentiality.
  • Ability to make decisions using sound judgment.
  • Committed to excellence in customer service and clinical care.

Full Time, Monday-Friday, 40 hours per week

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.