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Customer Service Representative

2 months ago

West Chester, United States Catexel Nease LLC Full time
Job DescriptionJob Description

JOB SUMMARY:

CSR I is responsible for meeting company and customer requirements by coordinating and communicating customer requirements to the rest of the organization. This position provides customer advocacy while troubleshooting, problem solving and acting as liaison for our customers with various departments.

KEY FUNCTIONS/DUTIES:

  • Manage customer orders for low volume and/or distributors from placement to delivery through multiple channels including phone, fax, e-mail and internet.
  • Check inventory for open orders and work with the production team to satisfy customers’ delivery dates.
  • Manage customer expectations to ensure satisfaction by clearly communicating our commitments such as delivery dates, problem resolution and order status details.
  • Update 4LS/SCS production spreadsheet to maintain accuracy based on open orders for the Customer Service side.
  • Follow up with 3rd party logistics to ensure accurate entry of freight costs into Datacor for prepaid/prepaid & add shipments.
  • Provide high quality of service through efficient use of technology relative to customer activity.
  • Double check orders as an integral part of order entry process.

REQUIRED QUALIFICATIONS:

Skill Requirements

  • Excellent written and oral communication skills along with the ability to work in a team environment.
  • Excellent organizational and planning skills – ability to multi-task effectively.
  • PC and MS Office proficiency required.
  • ISO and Datacor ERP experience desirable.

Education/Experience Requirements

  • High School Diploma required. AS or BS in business or marketing a plus.
  • Minimum 2 years customer service experience, inside sales, logistics or related functions (preferably in manufacturing).

PHYSICAL DEMANDS/WORKING CONDITIONS:

This position requires prolonged sitting, some bending, stooping, and stretching. It requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Occasionally requires lifting papers or boxes up to 25 pounds. Work is performed in an office environment. Work may be stressful at times.

BENEFITS:

Benefits include Health, Dental, Vision, Life, Short and Long-Term Disability Insurances, Health Savings Accounts, 401(k) matching, Paid Time Off (PTO), and Employee Assistance Program (EAP).