Retention Specialist
2 weeks ago
Retention Specialist – Edison Home Health Care
Are you passionate about ensuring patients receive the care they deserve? Edison Home Health Care is seeking a Retention Specialist to focus on patient eligibility, Medicaid issues, and keeping our clients connected with the services they need.
Why Join Us?
- No prior experience needed – Just a background in customer service, Medicaid, or healthcare
- Make a difference by helping patients navigate the healthcare system and retain essential home care services.
- Grow with us – We offer competitive benefits and opportunities for advancement.
Key Responsibilities:
- Patient Retention: Manage a full schedule of calls with existing clients to ensure they continue receiving our services.
- Medicaid & Medicals: Follow up on Medicaid eligibility issues and obtain updated medical documentation from patients.
- Process Management: Stay organized and ensure all processes are followed to retain patient services.
- Collaboration: Transfer qualified and converted callers to the appropriate departments and manage patient information in Salesforce.
- Patient Relations: Work with diverse patients across New York State, providing top-notch customer service.
What We’re Looking For:
- Education: High school diploma or equivalent (required).
- Language Skills: Bilingual in Spanish (preferred).
- Tech-Savvy: Comfort with Microsoft Office, especially Excel.
- Communication: Strong verbal skills, including listening, advising, and consulting.
- Organized & Driven: Ability to manage time effectively and work independently or as part of a team.
- Experience: Prior experience in home health care and knowledge of HHA Exchange (a plus).
What We Offer:
- Financial Security: Direct deposit, 401K, and competitive benefits.
- Health & Wellness: Health, vision, and dental insurance.
- Time Off: PTO, sick days, 6 paid federal holidays + 2 floating holidays.
Join us and be a part of a team that makes a difference every day
#INDOP
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