Retention Specialist

2 weeks ago


New York, United States Edison Home Health Care Full time
Job DescriptionJob DescriptionSalary: $18-$23 Hourly

Retention Specialist – Edison Home Health Care

Are you passionate about ensuring patients receive the care they deserve? Edison Home Health Care is seeking a Retention Specialist to focus on patient eligibility, Medicaid issues, and keeping our clients connected with the services they need.

 

Why Join Us?

  • No prior experience needed – Just a background in customer service, Medicaid, or healthcare
  • Make a difference by helping patients navigate the healthcare system and retain essential home care services.
  • Grow with us – We offer competitive benefits and opportunities for advancement.

 

Key Responsibilities:

  • Patient Retention: Manage a full schedule of calls with existing clients to ensure they continue receiving our services.
  • Medicaid & Medicals: Follow up on Medicaid eligibility issues and obtain updated medical documentation from patients.
  • Process Management: Stay organized and ensure all processes are followed to retain patient services.
  • Collaboration: Transfer qualified and converted callers to the appropriate departments and manage patient information in Salesforce.
  • Patient Relations: Work with diverse patients across New York State, providing top-notch customer service.

 

What We’re Looking For:

  • Education: High school diploma or equivalent (required).
  • Language Skills: Bilingual in Spanish (preferred).
  • Tech-Savvy: Comfort with Microsoft Office, especially Excel.
  • Communication: Strong verbal skills, including listening, advising, and consulting.
  • Organized & Driven: Ability to manage time effectively and work independently or as part of a team.
  • Experience: Prior experience in home health care and knowledge of HHA Exchange (a plus).

 

What We Offer:

  • Financial Security: Direct deposit, 401K, and competitive benefits.
  • Health & Wellness: Health, vision, and dental insurance.
  • Time Off: PTO, sick days, 6 paid federal holidays + 2 floating holidays.

 

Join us and be a part of a team that makes a difference every day

 

#INDOP



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