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Customer Retention Expert

2 months ago

York, Pennsylvania, United States MAJIK Enterprises International Inc. Full time

Recognized as a Leading Workplace in Pennsylvania

Enjoy 3 Weeks of Paid Vacation Annually

Monthly Profit Sharing Opportunities

Comprehensive Medical, Dental, and Vision Coverage

Exclusive Employee Discounts

Loyalty Reward Programs

We are in search of a dedicated and customer-oriented Account Retention Specialist to enhance our operations. The successful candidate will focus on nurturing and preserving our current customer relationships. This role involves collaborating closely with our sales and customer service departments to guarantee that our clients receive exceptional service and support.

If you possess a strong drive for customer satisfaction and account management, this position presents an exciting opportunity. We provide a competitive wage, a robust benefits package, and avenues for professional advancement.

Key Responsibilities:

  • Establish and sustain strong connections with our existing clientele
  • Manage the daily oversight and upkeep of expired accounts
  • Quickly identify and resolve customer inquiries and issues
  • Collaborate with the sales team to uncover upselling and cross-selling opportunities
  • Facilitate regular communication with customers to ensure compliance with their payment agreements.

At Majik Enterprises International Inc., our core values are fundamental to our culture and guide our associates in their daily activities. These principles set us apart from other organizations.

Core Values:

  • We Do What It Takes: Committed to resolving issues, even beyond our usual responsibilities.
  • We Own It: Embrace feedback and take responsibility for outcomes, seeking solutions proactively.
  • We Serve Others: Dedicated to assisting colleagues and customers, fostering a supportive environment.

Work Hours and Attendance:

  • Scheduled Hours:
  • The role of Account Retention Specialist entails a maximum of 40 hours per week, with any overtime requiring prior approval.
  • Adherence to the established schedule is expected, with any concerns to be discussed with management in advance.

Compensation Details: $15-$17 Hourly Wage

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