Customer Retention Coordinator

2 weeks ago


New York, New York, United States Buffalo Biodiesel, Inc. Full time

About Buffalo Biodiesel Inc.:

Buffalo Biodiesel Inc. has been a leader in the recycling of used cooking oil since its inception in 2005. Our mission is to collect and process this waste for the production of Biodiesel, a sustainable alternative to traditional fossil fuels. Operating across 15 states, we proudly serve over 22,000 locations and continue to expand our reach.

Position Overview:

We are currently in search of a dedicated Retention Specialist to enhance our customer relations and ensure the continued satisfaction of our clients. This role is essential in maintaining our service quality and fostering long-term partnerships.

Key Responsibilities:

  • Handle incoming sales inquiries via phone and online platforms, providing information and setting up new or enhanced services.
  • Engage with existing clients to identify and address any issues related to oil production, reinstating services where possible.
  • Manage cancellation requests through various communication channels, ensuring a smooth process.
  • Utilize effective strategies to retain accounts, and when necessary, facilitate the cancellation process professionally.
  • Assist with additional tasks as directed by management to support team objectives.

Qualifications:

  • A Bachelor's Degree is required.
  • At least two years of experience in customer success or retention roles is essential.
  • Exceptional written and verbal communication skills are necessary, including proficiency in word processing and spreadsheet applications.
  • Must be reliable, hardworking, and self-motivated.

Work Environment:

This position is based onsite, contributing directly to our operational success.

Compensation and Benefits:

  • Competitive hourly wage of $27.
  • Comprehensive Medical, Dental, and Vision Insurance.
  • 401(k) retirement plan.
  • Generous Paid Time Off policy.
  • Parking Pass.
  • Access to a complimentary Massage Therapist.
  • Complimentary drinks and snacks provided.


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