Customer Retention Associate

2 weeks ago


York, Pennsylvania, United States MAJIK Enterprises International Inc. Full time

Recognized as a Leading Employer in Pennsylvania

Generous Vacation Policy: 3 Weeks Annually

Monthly Profit Sharing Opportunities

Comprehensive Health Benefits: Medical, Dental, and Vision

Exclusive Employee Discounts

Loyalty Incentives for Long-Term Employees

We are looking for a dedicated and customer-oriented Account Retention Specialist to enhance our customer engagement efforts. The successful candidate will play a crucial role in maintaining and nurturing our current customer relationships. The Account Retention Specialist will collaborate closely with our sales and customer support teams to guarantee that our clients receive exceptional service and assistance.

If you are an enthusiastic individual with a strong commitment to customer service and account management, this position offers a rewarding opportunity. We provide a competitive hourly wage, a robust benefits package, and pathways for professional advancement.

Key Responsibilities:

  • Establish and sustain positive relationships with our existing clientele
  • Manage and oversee the daily operations related to expired accounts
  • Proactively identify and resolve customer issues and concerns efficiently
  • Collaborate with the sales team to uncover opportunities for upselling and cross-selling
  • Engage with customers regularly to ensure adherence to payment schedules as per their rental agreements, contributing to our goal of product ownership.

At Majik Rent to Own, our core values are integral to our company culture and guide our associates in their daily activities. These values set us apart from other organizations and establish the fundamental expectations for all employees.

Core Values:

  • We Do What It Takes: Committed to resolving issues, even beyond typical responsibilities.
  • We Own It: Embrace feedback and take responsibility for outcomes, both good and bad.
  • We Serve Others: Focused on helping colleagues and customers, striving to provide support and solutions.

Work Hours and Attendance:

  • Scheduled Hours:
  • As an Account Retention Specialist, you will work a maximum of 40 hours per week, with any overtime requiring prior approval.
  • Adherence to the established schedule is expected, with any concerns needing to be communicated to management at least 30 days in advance.

Compensation: $15-$17 per hour

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