Current jobs related to Scheduling and Check in Clinic Specialist - Saint Paul - United Family Medicine

  • Clinical Laboratory Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Allina Health System Full time

    Department: Ambulatory Lab Central Hub Shift: Day/Evening (United States of America) Hours: 40Contract: SEIU-6-Aspen Clerical and Technical Weekend Rotation: Every 3rd Job Profile Summary: The Clinical Laboratory Specialist conducts essential medical laboratory assessments and is proficient in various laboratory sectors, including reception/registration,...

  • Medical Scheduling Specialist

    3 weeks ago

    Saint Paul, Minnesota, United States Riverland Community Health Full time

    Job SummaryRiverland Community Health is seeking a highly skilled and detail-oriented Patient Access Clinic Coordinator to join our team. As a key member of our healthcare team, you will be responsible for scheduling appointments, procedures, and tests in a timely and efficient manner.Key ResponsibilitiesAdministrative Duties:Answer multiple phone lines and...

  • Referral Scheduler

    2 months ago

    Saint Paul, United States Minnesota Urology P.A. Full time

    Job DescriptionJob DescriptionJOB TITLE: Referral Scheduler PRIMARY OBJECTIVE:Receives outside referrals from facilities and coordinates an appointment via fax and online. Coordinates recall process in NextGen to ensure patient reminders are handled per protocol. Schedule patients for services provided by Minnesota Urology providers. Serve as liaison, on...

  • Clinical Specialist or Advanced Clinical Specialist

    4 weeks ago

    Saint Peter, Minnesota, United States State of Minnesota Full time

    Position Title: Clinical Specialist or Advanced Clinical SpecialistJob Classification: Clinical Program Therapist 3 or 4Department: Human Services DivisionJob ID: 56870Location: St. PeterTelework Option: Not AvailableEmployment Type: Full-TimeJob Status: PermanentEligibility: Open to all qualified candidatesHiring Agency: Department of Human Services / MAPE...

  • Clinical Nurse Specialist

    3 weeks ago

    Port Saint Lucie, Florida, United States Cleveland Clinic Full time

    Clinical Nurse Specialist - Clinical Decision Unit Become a vital member of Cleveland Clinic's Tradition Hospital, where our dedicated team of healthcare professionals delivers exceptional patient care to the surrounding communities. Opened in 2013 and expanded in 2017, this advanced acute care facility features 177 patient rooms and provides a diverse...

  • Healthcare Scheduling Supervisor

    4 weeks ago

    Saint Paul, Minnesota, United States The Dental Specialists Full time

    Position Summary:The Dental Specialists is in search of a dedicated and professional Healthcare Scheduling Supervisor to enhance our collaborative practice. In this role, you will be integral in liaising with our dental teams. Your responsibilities will include welcoming patients, coordinating appointment schedules through specialized software, confirming...

  • Clinical Nutrition Specialist

    4 weeks ago

    Port Saint Lucie, Florida, United States Cleveland Clinic Full time

    Join Our Team at Cleveland ClinicAt Cleveland Clinic, we are dedicated to shaping the future of healthcare. Each member of our team plays a crucial role in enhancing patient experiences and delivering exceptional care every day. Position OverviewAs a Clinical Nutrition Specialist, you will engage in personalized medical nutritional therapy, working...

  • Clinical Nurse Specialist

    4 weeks ago

    Saint James, United States Mayo Clinic Full time

    About Mayo Clinic Mayo Clinic is recognized as a leader in healthcare, consistently ranking at the top in various specialties according to U.S. News & World Report. We prioritize the needs of our patients while also valuing our employees, offering competitive salaries and comprehensive benefits to support you and your family now and in the future. With...

  • Maternity Care Clinical Nurse Specialist

    3 weeks ago

    Port Saint Lucie, Florida, United States Cleveland Clinic Full time

    Clinical Nurse Specialist - Maternity CareWe are seeking a dedicated Clinical Nurse Specialist with a focus on Maternity care to enhance our healthcare services. In this position, you will deliver direct nursing care in accordance with established guidelines and protocols. Your key responsibilities will encompass:Implementing comprehensive patient care...

  • Clinical Nurse Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Northwest Medical Center Full time

    Are you looking to join a dedicated team that plays a vital role in delivering exceptional patient care? This position is for a full-time Clinical Nurse Specialist (CNS) working during Day shifts in the inpatient rehabilitation unit at Northwest Medical Center. Primary responsibilities for this role include:Assessing assigned patients and developing,...

  • Patient Access Clinic Specialist

    3 weeks ago

    Saint Paul, United States Riverland Community Health Full time

    Job DescriptionJob DescriptionDescription:Riverland Community Health (RCH) is a Federally Qualified Health Center in St. Paul, where patients receive community-based Family Practice medical care in addition to mental health, dentistry, social work and other integrated services. When joining RCH, you become part of a diverse, inclusive, and welcoming team who...

  • Patient Access Clinic Specialist

    2 months ago

    Saint Paul, United States Riverland Community Health Full time

    Job DescriptionJob DescriptionDescription:Riverland Community Health (RCH) is a Federally Qualified Health Center in St. Paul, where patients receive community-based Family Practice medical care in addition to mental health, dentistry, social work and other integrated services. When joining RCH, you become part of a diverse, inclusive, and welcoming team who...

  • Clinical Support Specialist

    1 week ago

    Saint Matthews, Kentucky, United States Surgery Partners Full time

    Job SummaryThe Clinical Support Specialist will provide exceptional support to our patient care team at Surgery Partners. This role is responsible for scheduling, coordinating patient services, and performing various front office tasks in a clinical setting.Key ResponsibilitiesAssist with scheduling and coordinating patient servicesPerform check-in...

  • Clinical Nutrition Specialist

    4 weeks ago

    Port Saint Lucie, Florida, United States Cleveland Clinic Full time

    Join the Cleveland Clinic family, where you will collaborate with dedicated healthcare professionals to deliver patient-centered medical services. Cleveland Clinic is esteemed as one of the leading healthcare institutions in the country.At Cleveland Clinic, you will partner with committed caregivers, receive continuous support and recognition, and cultivate...

  • Clinical Quality Audit Specialist

    2 months ago

    Saint Paul, United States ClinDCast LLC Full time

    Job DescriptionJob DescriptionJob Title: Clinical Quality Audit SpecialistWork Mode: OnsiteLocation: Minneapolis, MNResponsibilities and Requirements: 3+ years of clinical EHR experience Working knowledge of ICD-10 codes Comprehensive knowledge of medical terminology Effective written, verbal, and electronic communication skills Ability to communicate...

  • Clinical Quality Audit Specialist

    4 days ago

    Saint Paul, United States ClinDCast LLC Full time

    Job DescriptionJob DescriptionJob Title: Clinical Quality Audit SpecialistWork Mode: OnsiteLocation: Minneapolis, MNResponsibilities and Requirements: 3+ years of clinical EHR experience Working knowledge of ICD-10 codes Comprehensive knowledge of medical terminology Effective written, verbal, and electronic communication skills Ability to communicate...

  • Medical Care Specialist

    4 days ago

    Saint Paul, Minnesota, United States Nucleus Network Full time

    Job SummaryNucleus Network is seeking a skilled Paramedic to join our team as a Medical Care Specialist. In this role, you will be responsible for providing high-quality patient care and support to our research volunteers.Key ResponsibilitiesAdminister medications and perform clinical procedures as requiredConduct vital signs, ECGs, blood collection, and...

  • Clinical Nurse Specialist

    4 weeks ago

    Port Saint Lucie, Florida, United States Cleveland Clinic Full time

    Become a vital member of the Cleveland Clinic Tradition Hospital's dedicated healthcare team, providing exceptional patient care to the surrounding communities. This modern acute care facility is equipped with 177 patient rooms and offers a diverse range of services tailored to meet the needs of our patients.As a Clinical Nurse Specialist, your primary...

  • Clinical Nurse Specialist

    4 weeks ago

    Port Saint Lucie, Florida, United States Cleveland Clinic Full time

    Clinical Nurse Specialist - Medical-Surgical & TelemetryAs a vital member of the Cleveland Clinic Tradition Hospital's healthcare team, you will deliver exceptional patient care to the local community. This advanced acute care facility, equipped with 177 patient rooms, provides a diverse range of medical services tailored to meet the needs of the population....

  • Flight Schedule Adjustment Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Apple Leisure Group Full time

    Apple Leisure Group (ALG) is renowned for delivering premier leisure travel experiences to destinations around the globe. As a leader in the travel, hospitality, and leisure management sectors, we oversee every facet of vacation planning, ensuring a seamless journey from booking to return.Advance your career as a proficient Airline Schedule Change...

Scheduling and Check in Clinic Specialist

4 months ago

Saint Paul, United States United Family Medicine Full time
Job DescriptionJob DescriptionDescription:


United Family Medicine (UFM) is a Federally Qualified Health Center in St. Paul, where patients receive community-based Family Practice medical care in addition to mental health, dentistry, social work and other integrated services. When joining UFM, you become part of a diverse, inclusive, and welcoming team who are dedicated to serving our patients and pursuing our mission to deliver excellent healthcare for all and training for the providers of tomorrow.

JOB SUMMARY: Scheduling and Check in Clinic Specialist works in a front desk clinic environment and is responsible for the scheduling of appointments, procedures, tests, and/or other appointments pertinent to all clinic departments in an efficient manner while maintaining patient and staff satisfaction. Obtains all necessary information from the patients, physician and/or office staff to make appropriate arrangements. Responsible for communications within and across departments to ensure the most efficient response for patients. Performs miscellaneous clerical, telephone operator, and patient registration functions as needed.

Requirements:


ESSENTIAL FUNCTIONS:

Administrative Duties:

  • Responsible for answering multiple telephone lines for multi-discipline clinic and taking care of the callers needs quickly and correctly.
  • Answer phone calls, answer questions, route and direct calls as appropriate.
  • Act as a resource and a liaison between the front desk, call center and the provider teams to assist with problems that arise. Initiate communication with other teams/departments to resolve issues.
  • Forward all urgent symptom-based calls to the triage nurse or team lead.
  • Responsible for scheduling via phone or in person for medical and behavioral health appointments and other related labs or tests.
  • Perform appropriate registration and scheduling functions via computer systems, including initial entry of demographic information, insurance information, referring physician data, guarantor accounts and exam information.
  • Schedule services such as tests, procedures, follow-up visits and any other services the patient may require as taken from provider orders. Educate patients on appropriate services and clinic visit protocols.
  • Outbound calls to schedule or reschedule (i.e., in-basket messages, provider out).
  • Check in patients, verify and update demographic/insurance information.
  • Collect payment information for copayments, private payments, patient balances and records payments
  • Follow all office and scheduling policies and procedures
  • Connect patients to resources, such as CHW, mental health, financial assistance programs etc.
  • Patient Access In-basket work
  • Handle patient complaints and concerns with empathy and respect. Escalate any calls unable to resolve to the Chief Clinical Officer or Clinic Practice Manager when appropriate.
  • Maintain work area in neat and orderly fashion.
  • Maintain confidentiality of all employees, patients, and other privileged information regarding UFM business activities and according to HIPAA standards.


Patient & Customer Experience:

  • Communicate in a manner consistent with positive patient relations.
  • Demonstrate a welcome environment by answering phones in a timely manner and working to problem solve patient concerns expeditiously by answering questions, routing calls to appropriate team/person and taking clear messages on behalf of the patient when sending pool messages to teams.
  • Provide helpful assistance in anticipating and responding to the needs of all patients and family members who call our clinic.
  • Collaborate with patients/customers and other clinic staff in planning and decision making to result in optimal solutions.
  • Remain calm under pressure and effectively deal with difficult people and situations.
  • Independently recognize, interpret, and evaluate situations and their level of urgency.
  • Maintain confidentiality of all employees, patient, and other privileged information regarding UFPHC business activities and according to HIPAA standards.
  • Perform other tasks as assigned.


Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Excellent customer/patient service and verbal communication skills.
  • High level of attention to detail and multitasking skills.
  • Ability to critically think under pressure in order to register and schedule our patients appropriately and accurately.
  • Ability to enter data accurately and quickly into computer.
  • Proper use of spelling and punctuation.
  • Ability to read, understand, and follow verbal and written directions.
  • Ability to utilize positive customer service skills.
  • Problem solving skills.
  • Ability to maintain confidentiality.
  • Ability to work independently and as a team.
  • Knowledge of regulations and laws regarding appropriate use of patient health information.
  • Knowledge of medical terminology.
  • Ability to perform the job in accordance with United Family Medicine’s Standards of Business Conduct, which includes compliance, ethics and integrity, confidentiality, protection of assets and avoidance of conflicts of interest and inappropriate business relationships.


EDUCATION/EXPERIENCE:

  • High School Diploma or GED is required.
  • Associate degree is preferred.
  • 1-2 years’ experience working in a Medical Office, clinic or call center is preferred.
  • Bilingual/fluent in English and Spanish, Hmong, Somali, Amharic, or Tigrinya is preferred.
  • Experience working with the EPIC system is strongly preferred.
  • Previous computer/keyboard experience is required.
  • Knowledge of medical terminology is preferred.
  • Experience with insurance and third-party payer information is strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • None

PHYSICAL DEMANDS:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

WORK ENVIRONMENT:

  • Work is performed in a clinic office environment. Contact by phone or computer with staff, patients, and outside agencies (i.e. calls, team messaging, emails, etc.).

SUPERVISORY RESPONSIBILITIES:

  • None

UFM is an equal opportunity employer.


Beginning January 4, 2022, all job offers are conditioned on the candidate being fully vaccinated against COVID-19 with a vaccine authorized for emergency use or FDA-approved. A person is only considered “fully vaccinated” two weeks after receiving a single J&J vaccine or a second Pfizer or Moderna vaccine shot.


In addition, job offers made during flu season are conditioned on the candidate receiving the annual flu vaccination before their start date.