Current jobs related to Patient Access Clinic Specialist - Saint Paul - Riverland Community Health

  • Patient Access Coordinator

    1 week ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    Job Summary: We are seeking a skilled Patient Access Specialist to join our team at Fairview Health Services. As a key member of our patient access team, you will be responsible for ensuring the financial clearance process is completed efficiently and effectively. This includes scheduling and registration activities, insurance eligibility, and...

  • Medication Access Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States Visante Full time

    Job Title: Medication Access SpecialistWe are seeking a highly skilled Medication Access Specialist to join our team at Visante. As a Medication Access Specialist, you will play a critical role in providing medication access and affordability services to our clients and their patients.About the RoleThis is a remote, full-time salaried position that offers...

  • Medication Access Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Visante Full time

    Job Title: Medication Access SpecialistVisante is seeking a highly skilled Medication Access Specialist to join our Specialty Pharmacy Services team. As a Medication Access Specialist, you will play a critical role in providing medication access and affordability services to our clients and their patients.About the RoleThis is a remote, full-time salaried...

  • Patient Access Specialist

    1 month ago

    Saint-Aubin-sur-Gaillon, Normandie, United States UNC Health Care Full time

    Job Title: Patient Access & Support SpecialistUNC Health Care is seeking a highly skilled Patient Access & Support Specialist to join our team. As a key member of our clinical contact center, you will play a vital role in providing exceptional patient care and support to our diverse patient population.Responsibilities:Front patient calls for nurse triage and...

  • Clinical Assistant

    3 days ago

    Saint Paul, Minnesota, United States Twin Cities Orthopedics Full time

    The Clinical Assistant - Patient Care Specialist is responsible for providing exceptional patient care in a fast-paced clinic environment. This part-time position requires working out of our Eagan & Burnsville locations, where you will be responsible for preparing patients for exams, maintaining a clean and organized clinical flow, and assisting with...

  • Patient Access Specialist II

    6 days ago

    St Paul, United States Fairview Health Services Full time

    OverviewFairview Health Services is hiring a Patient Access Specialist II to join our M Health Fairview St John's Hospital location in Maplewood, MN. As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with...

  • Pharmaceutical Access Consultant

    2 months ago

    Saint Paul, Minnesota, United States Visante Full time

    Job OverviewABOUT VISANTEVisante is a consulting firm dedicated to enhancing the clinical, operational, and financial outcomes of hospitals and health systems through pharmacy optimization. Our expert team is committed to delivering innovative solutions that add substantial value to fully integrated health system pharmacy programs.POSITION SUMMARY (Remote,...

  • Clinic Patient Registration Specialist

    4 weeks ago

    St Paul, United States Summit Orthopedics Full time

    At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of:Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a...

  • Clinic Patient Registration Specialist

    3 weeks ago

    St Paul, United States Summit Orthopedics Full time

    At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of:Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a...

  • Clinic Patient Registration Specialist

    5 days ago

    St Paul, United States Summit Orthopedics Full time

    At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis.Be part of a patient-first environment that lives into our values of:Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a...

  • Clinic Patient Registration Specialist

    3 months ago

    St Paul, United States Summit Orthopedics Full time

    At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a...

  • Patient Access Associate

    2 weeks ago

    Saint-Brieuc, Bretagne, United States 24 Seven Talent Full time

    Job Title: Patient Access SpecialistWe are seeking a highly skilled Patient Access Specialist to join our team at a leading Virginia-based medical campus.Job Summary:The Patient Access Specialist will be responsible for ensuring accurate and efficient patient registration, insurance verification, and financial counseling. This role requires strong...

  • Patient Access Specialist II

    4 days ago

    St Paul, United States Fairview Health Services Full time

    OverviewFairview Health Services is hiring a Patient Access Specialist II to join our M Health Fairview St John's Hospital location in Maplewood, MN. As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with...

  • Clinic Patient Registration Specialist

    4 days ago

    St Paul, United States Summit Orthopedics Full time

    At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis.Be part of a patient-first environment that lives into our values of:Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a...

  • Patient Access Associate

    4 weeks ago

    Saint-Brieuc, Bretagne, United States 24 Seven Talent Full time

    Job Title: Patient Access SpecialistWe are seeking a highly skilled Patient Access Specialist to join our team at a leading Virginia-based medical campus in Falls Church, VA.Job Summary:The Patient Access Specialist will be responsible for ensuring accurate and efficient patient registration, insurance verification, and financial counseling. This role...

  • Per Diem Patient Access Financial Specialist

    4 weeks ago

    St Paul, United States HealthPartners Full time

    Job Description The Patient Access Financial Specialist position is the Emergency Department's first point of contact for patient registration. This position interfaces with patients, care team members, guests, law enforcement personnel, paramedical personnel, and third party payers to ensure accurate and timely registration of patients who enter the...

  • Clinic Patient Registration Specialist

    1 month ago

    St Paul, United States Summit Orthopedics Full time

    At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis.Be part of a patient-first environment that lives into our values of:Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a...

  • Clinical Support Specialist

    3 days ago

    Saint Paul, Minnesota, United States NavitsPartners Full time

    Job Title: Clinical Support SpecialistLocation: Edina, MN 55435Shift: Day 5x8-Hour (08:00 - 16:30 & 08:15 - 16:45)Job Duration: 13 weeksOrientation: 8 hours (non-billable)We are seeking a skilled Clinical Support Specialist to provide high-quality patient care in our outpatient clinic. This position requires a minimum of one year of experience and involves...

  • Clinical Engineering Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States Regions Hospital Full time

    Job Title: Clinical Engineering SpecialistRegions Hospital is seeking a highly skilled Clinical Engineering Specialist to join our team. As a key member of our clinical engineering team, you will be responsible for the maintenance, repair, and testing of complex medical equipment.Key Responsibilities:Evaluate and troubleshoot malfunctioning medical...

  • Clinic Patient Registration Specialist

    3 months ago

    St Paul, United States Summit Orthopedics Full time

    At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excel Patient, Registration, Clinic, Specialist, Healthcare, Orthopedic

Patient Access Clinic Specialist

3 months ago

Saint Paul, United States Riverland Community Health Full time
Job DescriptionJob DescriptionDescription:

Riverland Community Health (RCH) is a Federally Qualified Health Center in St. Paul, where patients receive community-based Family Practice medical care in addition to mental health, dentistry, social work and other integrated services. When joining RCH, you become part of a diverse, inclusive, and welcoming team who are dedicated to serving our patients and pursuing our mission to deliver excellent healthcare for all and training for the providers of tomorrow.


JOB SUMMARY: Patient Access Clinic Scheduler works in a clinic environment and is responsible for the scheduling of appointments, procedures, tests, and/or other appointments pertinent to all clinic departments in an efficient manner while maintaining patient and staff satisfaction. Obtains all necessary information from the patients, physician and/or office staff to make appropriate arrangements. Responsible for communications within and across departments to ensure the most efficient response for patients. Performs miscellaneous clerical, telephone operator, and patient registration functions as needed.


ESSENTIAL FUNCTIONS:

Administrative Duties:

  • Responsible for answering multiple telephone lines for multi-discipline clinic and taking care of the callers needs quickly and correctly.
  • Answer phone calls, answer questions, route and direct calls as appropriate.
  • Act as a resource and a liaison between the front desk, call center and the provider teams to assist with problems that arise. Initiate communication with other teams/departments to resolve issues.
  • Forward all urgent symptom-based calls to the triage nurse or team lead.
  • Responsible for scheduling via phone or in person for medical and behavioral health appointments and other related labs or tests.
  • Perform appropriate registration and scheduling functions via computer systems, including initial entry of demographic information, insurance information, referring physician data, guarantor accounts and exam information.
  • Schedule services such as tests, procedures, follow-up visits and any other services the patient may require as taken from provider orders. Educate patients on appropriate services and clinic visit protocols.
  • Outbound calls to schedule or reschedule (i.e., in-basket messages, provider out)
  • Check in patients, verify and update demographic/insurance information.
  • Collect payment information for copayments, private payments, patient balances and records payments
  • Follow all office and scheduling policies and procedures
  • Connect patients to resources, such as CHW, mental health, financial assistance programs etc.
  • Patient Access In-basket work
  • Handle patient complaints and concerns with empathy and respect. Escalate any calls unable to resolve to the Chief Clinical Officer or Clinic Practice Manager when appropriate.
  • Maintain work area in neat and orderly fashion.
  • Maintain confidentiality of all employees, patients, and other privileged information regarding RCH business activities and according to HIPAA standards.

Patient & Customer Experience:

  • Communicate in a manner consistent with positive patient relations.
  • Demonstrate a welcome environment by answering phones in a timely manner and working to problem solve patient concerns expeditiously by answering questions, routing calls to appropriate team/person and taking clear messages on behalf of the patient when sending pool messages to teams.
  • Provide helpful assistance in anticipating and responding to the needs of all patients and family members who call our clinic.
  • Collaborate with patients/customers and other clinic staff in planning and decision making to result in optimal solutions.
  • Remain calm under pressure and effectively deal with difficult people and situations.
  • Independently recognize, interpret, and evaluate situations and their level of urgency.
  • Maintain confidentiality of all employees, patient, and other privileged information regarding UFPHC business activities and according to HIPAA standards.

Perform other tasks as assigned.



Requirements:

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Excellent customer/patient service and verbal communication skills.
  • High level of attention to detail and multitasking skills.
  • Ability to critically think under pressure in order to register and schedule our patients appropriately and accurately.
  • Ability to enter data accurately and quickly into computer.
  • Proper use of spelling and punctuation.
  • Ability to read, understand, and follow verbal and written directions.
  • Ability to utilize positive customer service skills.
  • Problem solving skills.
  • Ability to maintain confidentiality.
  • Ability to work independently and as a team.
  • Knowledge of regulations and laws regarding appropriate use of patient health information.
  • Knowledge of medical terminology.
  • Ability to perform the job in accordance with Riverland Community Health’s Standards of Business Conduct, which includes compliance, ethics and integrity, confidentiality, protection of assets and avoidance of conflicts of interest and inappropriate business relationships.

EDUCATION/EXPERIENCE:

  • High School Diploma or GED is required.
  • Associate degree is preferred.
  • 1-2 years’ experience working in a Medical Office, clinic or call center is required.
  • Bilingual/fluent in English and Spanish, Hmong, Somali, Amharic, or Tigrinya is preferred.
  • Experience working with the EPIC system is strongly preferred.
  • Previous computer/keyboard experience is required.
  • Knowledge of medical terminology is preferred.
  • Experience with insurance and third-party payer information is strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

None


PHYSICAL DEMANDS:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

WORK ENVIRONMENT:

Work is performed in a clinic office environment. Contact by phone or computer with staff, patients and outside agencies (i.e. calls, team messaging, emails, etc.).


SUPERVISORY RESPONSIBILITIES:

None


Hours:

Monday-Friday

8:30AM-5:00PM


Beginning January 4, 2022, all job offers are conditioned on the candidate being fully vaccinated against COVID-19 with a vaccine authorized for emergency use or FDA-approved. A person is only considered “fully vaccinated” two weeks after receiving a single J&J vaccine or a second Pfizer or Moderna vaccine shot.


In addition, job offers made during flu season are conditioned on the candidate receiving the annual flu vaccination before their start date.


RCH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.