Service Advisor

6 days ago


Tallahassee, Florida, United States Werner Hyundai Full time
Job Summary

We are seeking a highly skilled and motivated Service Advisor to join our team at Werner Hyundai. As a Service Advisor, you will play a critical role in promoting our innovative parts and accessories, working with the latest diagnostic technology, and providing exceptional customer service.

Key Responsibilities
  • Customer Service: Provide top-notch customer support via phone and face-to-face interactions, ensuring high levels of satisfaction and building strong relationships with our customers.
  • Repair Order Processing: Process repair orders, quotes, and invoices efficiently and accurately, ensuring timely completion of work and minimizing delays.
  • Problem Qualification: Qualify customer problems and log them for technicians to review, ensuring that all issues are addressed promptly and effectively.
  • Internal Coordination: Coordinate service work internally to ensure that commitments made to customers are met, and that all work is completed to the highest standards.
  • Estimation and Communication: Estimate costs and time for work to be carried out, and maintain regular communication with customers to ensure smooth delivery of their vehicles.
Requirements
  • Experience: Prior experience as a service advisor or service writer is required.
  • Communication Skills: Above-average phone and communication skills are essential for success in this role.
  • Attitude and Skills: A positive, upbeat attitude and excellent follow-up and follow-through skills are necessary to ensure client satisfaction.
  • Technical Communication: The ability to communicate technical information in non-technical terms to clients is crucial.
  • Adaptability: The ability to evolve and adapt to changing business needs is essential for success in this role.
What We Offer
  • Commission-Based Income: A commission-based income structure that rewards your abilities and hard work.
  • Ongoing Training: Comprehensive training programs to help you grow and develop your skills.
  • Benefits Package: A great benefits package, including insurance, vacation, and retirement benefits.


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