Heavy Duty Truck Service Coordinator

4 days ago


Tallahassee, Florida, United States Nextran Truck Centers Full time
Job Description

Nextran Truck Centers is seeking a skilled Service Writer to join our team.

Key Responsibilities:

  • Schedule Service Work: Coordinate with customers to schedule service appointments and ensure timely completion of repairs.
  • Estimate Repair Costs: Provide accurate written estimates for parts and labor, including recommended maintenance services.
  • Communicate with Customers: Offer exceptional customer service, responding to customer inquiries and providing updates on repair status.
  • Inspect Vehicles: Conduct thorough inspections of vehicles, taking photos and creating repair orders as needed.
  • Process Repair Orders: Review and process repair orders, ensuring accurate billing and payment processing.
  • Collaborate with Shop Foreman: Work closely with the Shop Foreman to ensure efficient service delivery and effective communication with customers.
  • Provide Educational Support: Educate customers on manufacturer-recommended maintenance and provide guidance on repair options.
  • Track Service Work: Monitor service work progress, updating dispatch systems and providing timely follow-up to customers.

Requirements:

  • Experience: Minimum three years' experience in the heavy-duty truck industry, with a working knowledge of parts and services used in repair and maintenance.
  • Interpersonal and Communication Skills: Strong ability to interact with customers, colleagues, and management.
  • Computer Proficiency: Proficient in computer systems and software used in dealership operations.
  • Financial Acumen: Ability to understand financial information related to dealership operations.
  • Education: High School Diploma or equivalent; college or technical training preferred.
  • CDL License: Valid CDL license preferred.


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