Customer Service Manager
1 month ago
- Bonus based on performance
- Company car
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k) matching
- Company parties
- Dental insurance
- Health insurance
- Training & development
Customer Service Manager Job Summary
The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the customer. In this role, you will schedule Production Technicians, resolve emergency issues, provide training for new employees, and handle service issues beyond Production Technicians capability. You will also be required to meet all customer and company expectations.
Customer Service Manager Duties and Responsibilities
- Recruit, hire and train new production technicians
- Generate sales from production technicians to up-sell and cross-sell
- Research strategies to further improve the customer experience
- Schedule calendar for production technicians
- Distribute work
- Develop standards and procedures
- Document customer service discussions and actions
- Maintain accurate records and files of documentation
- Provide sales goals and encouragement to achieve goals
- Manage budget and expenses
- Set and maintain all customer service procedures and policies
- Record, organize, and file customer interactions and profile/account changes
- Provide resources for quality customer service
- Implement customer service strategies to improve quality of service
- Address and resolve team and customer conflicts
- Anticipate and resolve customer service issues
- Maintain a professional workspace and workflow
- Evaluate production technicians performance
- Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Able to multitask, prioritize, and manage time efficiently
- Encouraging to team and staff; able to mentor and lead
- Excellent verbal and written communication skills
- Self-motivated and self-directed
- Comfortable in both a leadership and team-player role
- Creative problem solver who thrives when presented with a challenge
- Focused on customer service
- High school degree or equivalent; Bachelor's degree in business administration, business, or related field preferred
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and handling phone systems
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Ability to answer phone, listen actively, relay information, and type basic information simultaneously
- Customer-focused for a positive customer experience and resolution
-
Customer Service Representative
3 hours ago
Portland, Oregon, United States Arrow Sanitary Service Full timeAbout the Role:Arrow Sanitary Service is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Portland, OR.Key Responsibilities:Provide exceptional customer service to internal and external customers via phone, email, and in-person interactions.Resolve customer disputes and concerns in a professional and timely...
-
Customer Service Representative
2 days ago
Portland, Oregon, United States Arrow Sanitary Service Full timeAbout the Role:Arrow Sanitary Service is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Portland, OR.Key Responsibilities:Provide exceptional customer service to internal and external customers via phone, email, and in-person interactions.Resolve customer complaints and concerns in a professional and timely...
-
Customer Service Agent
2 weeks ago
Portland, Oregon, United States Providence Health & Service Full timePosition Overview:As a vital member of the Call Center Team at Providence Health & Services, the Customer Service Agent plays a crucial role in assisting patients with their healthcare needs.Key Responsibilities:Under the guidance of the Call Center Supervisor, you will:Act as an advocate for patients, ensuring they receive the necessary support to navigate...
-
Customer Service Specialist
2 weeks ago
Portland, Oregon, United States Providence Health & Service Full timePosition Overview:As a vital member of the Call Center Team, the Customer Service Specialist plays a crucial role in supporting both patients and internal departments. Under the guidance of the Call Center Supervisor, this position is dedicated to advocating for patients of Providence Health & Services.Key Responsibilities:- Assist patients in navigating the...
-
Customer Service Representative
2 months ago
Portland, United States Arrow Sanitary Service Full timeCustomer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locations2011-OPF Main Ofc time typeFull time posted onPosted 5 Days Ago job requisition idR-45065 ****Job Title**** Customer Service Representative****Primary Location**** Portland, Oregon****Employee Type**** Employee****Job...
-
Service Manager
1 month ago
Portland, United States Christman Pool Service Full timeJob DescriptionJob DescriptionWe are seeking a Service Manager to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities: Coordinate and schedule swimming pool repair & maintenance crewsHandle customer inquiries and complaintsProvide information...
-
Associate Customer Service Representative
1 month ago
Portland, United States Providence Health & Service Full timeAssociate Customer Service Representative at Halsey Bldg-Home Service East Portland Schedule: Monday- Friday, 8:00 am- 5:00 pm Location: Onsite The Home Medical Equipment Care Specialist I provides first line communication with a variety of customers Customer Service Representative, Customer Service, Associate, Medical Equipment, Representative, Retail,...
-
Associate Customer Service Representative
2 months ago
Portland, United States Providence Health & Service Full timeAssociate Customer Service Representative Access at Providence Home Services Oregon Schedule: M-F, 8:30 am 5:00 pm or 9:00 am - 5:30 pm with occasional Saturday Job description: The Home Medical Equipment Care Specialist I provides first line com Customer Service Representative, Customer Service, Associate, Medical Equipment, Representative, Retail,...
-
Customer Service Manager
1 month ago
Portland, United States Oregon Spice Full timeJob DescriptionJob DescriptionEstablished in 1980, Oregon Spice Company provides superior quality herbs, spices, and custom blends to food manufacturers and foodservice distributors. A locally owned company, located in NE Portland close to the airport, we are committed to being outstanding in all we do. A supportive and healthy work environment is of...
-
Customer Service Manager
5 days ago
Portland, Oregon, United States Piedmont Airlines, Inc Full timeJob Summary:Piedmont Airlines, Inc is seeking a highly motivated and organized Customer Service Supervisor to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our customer service department.Key Responsibilities:Leadership and Coaching: Provide guidance and support to team members to...
-
Hospitality and Nutrition Services Manager
5 days ago
Portland, Oregon, United States Providence Service Full timeAbout the RoleWe are seeking a highly skilled and experienced Food Service Team Lead to join our team at Providence St. Vincent Medical Center. As a key member of our Food and Nutrition Services team, you will be responsible for providing exceptional customer service to patients, family members, volunteers, physicians, and staff.Key Responsibilities:Lead a...
-
Customer Service Manager
4 days ago
Portland, Oregon, United States Compass Group USA Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Service Manager to join our team at Compass Group USA. As a key member of our sales and service team, you will be responsible for building and maintaining strong relationships with our clients, driving sales growth, and ensuring exceptional customer service.Key Responsibilities:Develop and...
-
Service Delivery Manager
2 days ago
Portland, Oregon, United States Christman Pool Service Full timeJob OverviewWe are seeking a skilled professional to fill the role of Service Manager at Christman Pool Service. As a key member of our team, you will be responsible for providing exceptional customer service and support.Key ResponsibilitiesCustomer Service and Support: Respond to customer inquiries and resolve technical issues in a timely and professional...
-
Healthcare Customer Service Representative
2 weeks ago
Portland, Oregon, United States Providence Health & Service Full timePosition Overview:The Healthcare Customer Service Representative (HCSR) serves as the initial point of interaction for patients and visitors, whether in person or via telephone. This role is essential in upholding a high standard of patient satisfaction through outstanding customer service. About Providence Health & Services:At Providence, our caregivers are...
-
Customer Service Operations Manager
2 weeks ago
Portland, Oregon, United States GAMPAC Full timeLocation Requirement: Candidates must reside within a 50-mile radius of any GAMPAC facility in the West Region.KEY RESPONSIBILITIES:Team Leadership (30%):Recruit and mentor new customer service representatives.Provide ongoing feedback to team members to cultivate top talent while upholding our core values.Deliver coaching, share best practices, and conduct...
-
Customer Service Associate
1 week ago
Portland, Oregon, United States Providence Health & Service Full timePosition Overview:The Home Medical Equipment Care Specialist I plays a crucial role in delivering exceptional customer service within the healthcare sector. This position is dedicated to assisting clients with their medical equipment needs, ensuring they receive the highest level of support and care.Key Responsibilities:1. Provide first-line assistance to...
-
Customer Service Assistant Manager
2 weeks ago
Portland, Oregon, United States CEDAR HILLS LIQUOR Full timeJob OverviewWe are seeking enthusiastic and dedicated individuals to fill the role of Assistant Manager within our customer service team. This position requires proficiency in cash handling, the ability to accurately process transactions using POS systems, and a commitment to delivering exceptional customer service. Knowledge of wine, beer, and local spirits...
-
Customer Service
2 weeks ago
Portland, United States First Transit Full time**Customer Service & Reservations Manager** **Location** 2800 NW Nela Street, Portland, OR USA 97210 **Phone Number** . **Division** First Transit **Categories** Operations Management & Supervisory **Req ID** 38832 First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied...
-
Customer Service Relationship Manager
5 days ago
Portland, Oregon, United States StanCorp Financial Group Full timeJob Summary:As a Relationship Manager II at StanCorp Financial Group, you will be responsible for providing exceptional customer service to channel relationships, plan decision-makers, and plan participants for assigned accounts. Your goal will be to drive business growth and customer retention through strategic planning and support.Key...
-
Customer Service Operations Manager
5 days ago
Portland, Oregon, United States IAA Full timeAbout the RoleWe are seeking a highly skilled and experienced Office Supervisor to join our team at IAA, an RB Global Inc Company. As an Office Supervisor, you will be responsible for overseeing the day-to-day operations of our customer service team and ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesCoordinate and...