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Customer Service Relationship Manager

2 months ago

Portland, Oregon, United States StanCorp Financial Group Full time

Job Summary:

As a Relationship Manager II at StanCorp Financial Group, you will be responsible for providing exceptional customer service to channel relationships, plan decision-makers, and plan participants for assigned accounts. Your goal will be to drive business growth and customer retention through strategic planning and support.

Key Responsibilities:

  • Develop and implement customer service strategies to achieve business growth and customer retention.
  • Support advisors and employers virtually to ensure seamless customer experience.
  • Collaborate with internal teams to identify and address customer needs.
  • Analyze customer data to inform business decisions and improve customer satisfaction.

Requirements:

  • Proven experience in customer service or business development.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and make informed business decisions.
  • Experience working in a virtual environment.