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Customer Service Specialist
2 months ago
One year contract starting August 5, 2024
Position is responsible for providing day-to-day technical assistance and support related to operations of computer hardware, software, and network issues with high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or by delegating and coordinating efforts of other Information Technology staff in support of 24/7 operations.
- Provides first response to moderately complex technical support to customers through a variety of support channels, such as but not limited to telephone and email.
- Records inquiries, repair and service requests, resolves or directs request to appropriate technical area, tracks status and follows up to ensure client satisfaction.
- Escalates to or consults with senior staff when solution is unclear.
- Two (2) years of progressive customer service experience in a medical/healthcare environment, such as a hospital, physician office, ambulatory clinic or healthcare call center
- Effective listening, reading comprehension and critical thinking skills
- Ability to multi-task in a fast-paced high-volume call center
- Must have excellent verbal and written communication skills
- Superior interpersonal skills to communicate with internal and external customers and fellow staff members
- Good typing speed and computer navigation skills
- Bilingual preferred