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Key Account Assistant

2 months ago

Lake in the Hills, United States UniUni Logistics Full time
Job DescriptionJob Description
  • Assist the Key account manager in supporting the company to maintain a high-quality standard in the industry, solving concerns from the company’s key clients, and analyzing and preparing reports as needed.
  • Develop an in-depth understanding of the needs and requirements of important clients and prepare tailored solutions.
  • Prepare customized quotations for targeted accounts by applying the pricing policy and utilizing market intelligence.
  • Create and maintain customer SOPs for key account clients.
  • Conduct regular performance review meetings with Key Account clients.
  • Track and trace the status of parcels and provide updates to Key account customers.
  • Generate weekly and monthly performance reports on delivery/dispatch rates for key accounts.
  • Analyze data and identify the underlying causes for any issues based on tracking and tracing reports from key account customers.
  • Prepare and send AR billing invoices/statements to customers on a weekly basis and follow up on any late payments.
  • Review claims submitted by Key Account Customers.
  • Take on additional tasks as assigned.
  • Provide backup support to other team members when necessary.

Requirements

  • Hold a Bachelor's Degree
  • Possess experience within the logistics industry
  • Demonstrate excellent aptitude in data analysis and reporting
  • Show exceptional communication and interpersonal skills
  • Exhibit qualities of being proactive, resourceful, responsible, independent, and assertive
  • Display good leadership and problem-solving abilities
  • Possess effective time management and organizational skills
  • Prioritize customer satisfaction
  • Work well as a team player
  • Present strong report writing skills
  • Preference given to candidates with good presentation skills
  • Have a strong command of both written and spoken English, as well as Mandarin
  • Display basic knowledge of geography

Benefits

Compensation and Benefits:

Pay Range: 19-21/Hour

  • Paid Time Off
  • Paid Sick Leave
  • Paid Holiday
  • 401K Match
  • Insurance
  • H1B Sponsorship after six months of good performance