Account Associate

4 weeks ago


Lake in the Hills, Illinois, United States State Farm Insurance Full time

Job Summary
As an Account Associate at State Farm Insurance, you will be responsible for providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner. You will also assist customers with their insurance needs by providing accurate and timely information, process policy changes and updates in the system, and handle incoming calls and emails from customers regarding policy inquiries and claims. Additionally, you will collaborate with team members to resolve customer issues and ensure customer satisfaction, maintain customer records and update information as needed, and stay up-to-date with insurance products and industry trends to effectively assist customers.

Key Responsibilities
Assist customers with their insurance needs by providing accurate and timely information
Process policy changes and updates in the system
Handle incoming calls and emails from customers regarding policy inquiries and claims
Collaborate with team members to resolve customer issues and ensure customer satisfaction
Maintain customer records and update information as needed
Stay up-to-date with insurance products and industry trends to effectively assist customers

Requirements
Excellent communication and customer service skills
Ability to work in a fast-paced environment and prioritize tasks effectively
Strong analytical and problem-solving skills
Ability to maintain confidentiality and handle sensitive information
High school diploma or equivalent required, associate's or bachelor's degree preferred


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