Bilingual Patient Service Representative
3 weeks ago
At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with rich domain expertise and robust compliance norms.
Our four-prong approach of an excellent management team coupled with a detailed eye for processes experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.
Available Shifts: Full-time-8:00am -5:00pm or 9:00am-6:00pm (Eastern Time)
Benefits:
- Health insurance.
- Dental insurance.
- Vision insurance.
- Employer-paid life insurance.
- Employer paid short-term and long-term disability.
- Voluntary additional life insurance.
- Voluntary supplemental insurance.
- Employee Assistance Program.
- 48 hours of sick time after three months.
- 80 hours of vacation time after six months.
- $400 referral bonuses.
Duties include but are not limited to:
- Consistently respond to all incoming calls. Meet established quality and productivity standards for self and for the team.
- Assist patients with clarification, correction and resolution of their accounts for various medical services via inbound and outbound telephone calls.
- Accurately obtain via, telephone, the required financial and insurance information from the patient, patient’s representative, or physician’s office.
- Communicate insurance coverage details to patients and inform the patient/guarantor prior to the service date regarding payment expectations related to co-payments, co-insurance, and/or deductible amounts.
- Resolve Billing related Queries and update insurance. Provide assistance to patients with questions regarding billing or open accounts.
- Attempt to collect patient payments during initial phone contact in order to alleviate the amount of effort.
- Inform Department Director, Supervisor or Team Lead of potential problem accounts or additional requirements for reimbursement to receive direction on how to resolve situations.
- Must be able to handle the pressure of answering patient/client telephone calls and accurately process correspondence within department goals.
- Ability to exhibit a heightened sense of listening to patient concerns which translates into successful problem-solving and conflict resolution.
- Maintain the strictest confidentiality regarding patients according to policies and procedures.
- Must be able to multi-task in a fast-paced environment and quickly adapt to change.
- Contribute to team effort by accomplishing related results as needed.
- Perform other duties as assigned.
- Previous Call Center Experience. (Required)
- Must have own computer equipment.
- Reliable Internet connection.
- Computer knowledge (Microsoft Word, Excel) is required.
- Outstanding verbal and written communication skills.
- Strong computing and keyboarding skills are required.
- Strong customer service skills and ethics.
- Ability to work in a fast-paced environment.
- Bilingual English/Spanish. (Required)
System Requirements:
- Must be a Windows-based laptop or a desktop. (No Chromebooks, netbooks, or any type of tablet)
- Internet connection.
- Headset.
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