Customer Service Technician

2 months ago

Fairmont, United States Avery Weigh-Tronix Full time
Job DescriptionJob DescriptionCompany Description

Avery Weigh-Tronix (AWT) is among the world’s largest manufacturers and suppliers of weighing equipment with company facilities in 9 countries, and partners in over 70 others.  With its North American headquarters, R&D and manufacturing base in Minnesota, AWT has an impressive set of products, activities and skills in its Fairmont facility including truck scales. Forklift scales, pharmacy counters, ag scale components, dynamometers, retail/postal scales, load cells, instrumentation and much more.

AWT is a leading employer in the area, with people traveling from many communities in southern MN and northern IA.  Employees work at AWT much longer than other employers due to its attractive combination of very stable employment, consistent schedule, flexible paid time off, medical, dental & vision, retirement contributions, comfortable indoor work environment with purpose designed workstations, safety focused culture, and opportunities for advancement or work other functions, including development of trade skills such as welding & machining.

Job Description

Summary:
 

To provide technical support for the Repair, Customer Service, and Sales Departments by assisting with part quotes, repair, and troubleshooting of Avery Weigh-Tronix equipment.  The Customer Service Technician is required to assist all Strategic Business Units in training and support of Avery Weigh-Tronix products.

What You Will Do

  • Offer pre and post-sales support for customer application assistance.
  • Assist customers on the telephone providing Eyecon customer service support.
  • Provide technical support, fielding questions on Eyecon products for the standard product and special setups as required by customer applications.
  • Coordinate research with engineering as needed to resolve customer problems, including coordination with the technical publication division, in developing and maintaining use and service manuals.

Essential Functions and Key Duties

  • Provide quotes on parts, repair and troubleshooting as required for internal departments and Avery Weigh-Tronix distribution.
  • Provide documentation per customer requests.
  • Interface with all business segments and Avery Weigh-Tronix departments in whatever capacity needed to keep Eyecon equipment operational.
  • Interface with manufacturing departments with results of field data captured to provide quality and timely improvements of Avery Weigh-Tronix products with the ability to change product design as needed.
  • Understand company policies and procedures, including the MRP system, to find and use needed information.
  • Install and support PC programs for integration with scales
  • Verification and review of new products as they are introduced. Review manual and assist in training work aids so a common end user has the ability to understand clearly what is needed to repair their product.
  • Meet the objectives outlined in the Safety Policy.
Qualifications

What We Are Looking For

Education and Experience:

  • High school graduate or equivalent.
  • Graduate of 2-year vocational or technical college or equivalent preferred.

Knowledge:

  • Basic Knowledge of Microsoft Windows 10 Operating Systems.
  • Basic scale knowledge
  • Basic understand of math calculations
  • Basic knowledge of USB, RS232, Ethernet and WIFI systems
  • Previous use of service management (ticketing) systems.

Skills:

  • Time management
  • Strong problem solving
  • Advanced computer
  • Clear written and verbal communication
  • Critical thinking

Abilities:

  • Accept and follow instructions for work priorities and work methods
  • Self-motivated
  • Strong work ethic and willingness to problem solve and learn.
  • Work well with others.

 

Physical Requirements/Working Conditions (if applicable)

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, lift, and reach with hands and arms. Specific vision abilities required by this job include normal vision. Other physical requirements include:

 

  • Ability to work occasional extended shifts more than 12 hours.
  • Ability to climb ladder
  • Ability to work flexible shifts.
  • Ability to physically move or assist in moving equipment
  • Stand – 33% - 100% of time depending on department
  • Walk – 10% - 20% of time
  • Sit – up to 33% - 100% of time depending on department
  • Use of hands – 80%+ of time
  • Reach of hands and arms – 80%+ of time
  • Climb or balance – 10% - 15% of time
  • Stoop, kneel, crouch, or crawl – 10% - 20% of time
  • Lifting up to 10 lbs – 33% - 90% of time
  • Lifting up to 25 lbs – 33% - 70% of time
  • Lifting up to 50 lbs – 33% - 66% of time
  • Able to wear safety (steel- or composite-toed) shoes during entire shift
  • Able to wear hearing protection during entire shift


Additional Information

It is the policy of Avery Weigh-Tronix to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Avery Weigh-Tronix will provide reasonable accommodations for qualified individuals with disabilities. 

This job description in no way states or implies that these are the only duties to be performed by this employee.  Employees will be required to follow any other instructions and to perform any other duties upon the request of their Supervisor.  This organization reserves the right to revise or change job duties and responsibilities as the need arises.  This job description does not constitute a written or implied contract of employment.
 

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

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