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Customer Service Advisor

2 months ago

Fairmont, United States White Hall Spirits Full time
Job DescriptionJob DescriptionWe’re seeking a positive, personable customer service representative for a rewarding career opportunity You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get startedCompensation:

$14 - $17 hourly

Responsibilities:
  • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
  • Identify common customer issues and bring them to the attention of the team
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
Qualifications:
  • High school graduate, G.E.D. recipient, or equivalent
  • Strong knowledge of customer interface and interaction
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
About Company

At White Hall Spirits we are customer experience-focused. As a company, we strive to provide more than the next retail store. Outgoing personalities are a requirement as making customers feel invited and welcomed is a must.