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Service Operations Leader

2 months ago

Fairmont, Minnesota, United States Current Opportunities Full time
Job Overview

Position Title: Field Services Manager

Reporting To: Vice President of Services

Department: Service

Company Overview: Kahler Automation specializes in designing advanced control systems for the efficient handling of bulk materials across various sectors, including agriculture, chemicals, and minerals. Our automated solutions enhance operational efficiency and accuracy, allowing clients to optimize workforce utilization while maintaining competitive edge.

Role Summary: This pivotal full-time role is crucial for the organization's success, focusing on leading and managing a dedicated team of service professionals who engage directly with clients. The team comprises Field Technicians and Pilots responsible for a range of services, including system commissioning, troubleshooting, repairs, and training on control systems.

Core Values: Uphold and promote Kahler Automation's core values in daily operations:

  • Curiosity: Encouraging exploration and inquiry to achieve optimal outcomes.
  • Quality Focus: Committing to high standards and integrity in all deliverables.
  • Service Orientation: Demonstrating a proactive approach to meet customer needs.
  • Dedication: Taking ownership of responsibilities to ensure organizational goals are met.

Key Responsibilities:

  • Lead and mentor a team of Field Technicians and Pilots to fulfill commissioning and start-up requirements.
  • Manage team performance by setting clear expectations, motivating staff, and implementing corrective actions as needed.
  • Initiate personnel actions, including hiring, evaluations, promotions, and disciplinary measures.
  • Establish priorities and workloads while regularly assessing and enhancing team performance.
  • Ensure compliance with safety policies among team members.
  • Develop and refine systems and processes to optimize business operations.
  • Oversee documentation and adherence to policies and best practices.
  • Monitor service engagement costs and overall profitability.
  • Collaborate with Project Managers and Engineering to create commissioning schedules.
  • Coordinate with clients for fieldwork and scheduling logistics.
  • Manage departmental workload, staffing, and resource planning.
  • Review service reports and expenses for accuracy and timeliness.
  • Address scope deviations and communicate with Project Managers for change management.
  • Engage regularly with Engineering, Marketing, Sales, Finance, and external stakeholders.
  • Propose process improvements and implement relevant policies.
  • Foster a supportive environment for staff development through training and skill enhancement.
  • Monitor and report on team performance metrics.
  • Represent team feedback on quality and product enhancements.
  • Ensure timely project progress and resource availability for team members.
  • Maintain service inventory and office facilities.
  • Participate in necessary stakeholder meetings.
  • Adapt to perform additional duties as assigned.

Qualifications:

  • Minimum of 5 years of relevant experience in a technical role, with at least 2 years in a supervisory capacity within an automation context.
  • Proficient in programmable logic controllers (PLC), human-machine interfaces (HMI), and related technologies.
  • Ability to interpret technical documentation and communicate effectively.
  • Strong organizational skills to manage multiple priorities.

Work Environment:

  • Employees may work in industrial settings, requiring adherence to safety protocols and the use of personal protective equipment.
  • Reasonable accommodations may be made for individuals with disabilities.