Customer Service Advisor

2 months ago


Fairmont, United States White Hall Spirits Full time
Description

We're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started

Responsibilities

•Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
•Identify common customer issues and bring them to the attention of the team
•Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
•Create records of customer interactions and follow up to ensure all questions have been answered
•Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

Qualifications

•High school graduate, G.E.D. recipient, or equivalent
•Strong knowledge of customer interface and interaction
•Must possess exemplary interpersonal skills, communication skills, and active listening skills

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