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Medical Front Desk Representative
3 months ago
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
At Pulmonary Sleep and Allergy Consultants, were working hard to make sure everybody has immediate access to the best care possible regardless of location, insurance type, financial status, or scheduling needs. To accomplish this, we know we need the right people in our corner.
What we are looking for:
Our Medical Receptionists are the face of our clinics and responsible for making a positive first impression with all our patients. A lot of pressure, we know So, we are looking for someone who is excited to go above and beyond and delight each one of our patients. There is a lot to be done at the front desk, so our ideal candidate is someone totally comfortable with juggling multiple priorities in a fast-paced environment and has the superpower ability to keep their cool while under pressure.
What you'll do:
Greet, welcome, and register patients while working to minimize and solve wait times or other reception area issues.
- Collect, verify, and document patient information including but limited to demographics, validation of identity, primary and secondary insurance, intake forms, and prior authorizations.
- Collect signatures on documents such as HIPAA privacy statements, consent forms, authorization for treatment, and release of information.
- Accurately identifies Fee Scale /Co-pay determinations. Collects and processes visit charges, co-pays, deductibles, previous cash balances, and notices of overdue payments at the time of visit.
- Manage incoming phone calls, emails, messages, and referrals to completion and in a timely fashion.
- Prepare for upcoming visits such as review of next day activities, visit reminders, document preparations, form completion, and chart flags.
- Performs appointing functions with accuracy and per patient or provider request, such as scheduling appointments, managing cancellations, re-schedules, visit cycles and waitlists.
- Patient check-out duties such as next appointments, patient education handouts, and instructions.
- Maintain medical records with timely input of incoming scans, documents, or test results.
- Works with healthcare team to assure smooth and efficient patient flow and operations.
- Participate in staff meetings and provide constructive input for improvements and solutions.
- Other duties as assigned.
Interested candidates should have/be:
- Able to adjust personal availability according to volume changes and activity surges.
- The ability to adhere to a compliance program and HIPAA standards and policies.
- Able to receive and apply constructive input for performance improvement and growth.
- High school diploma or general education degree (GED).
- 1 year of experience as a medical receptionist in a medical practice or ambulatory environment - not required but highly desired.
- Experience with EHR systems - not required but highly desired.
- Competitive salary
- Great work-life balance
- Paid time off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401 K
