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Coordinator, Special Projects

2 months ago

San Francisco, United States Project Open Hand Full time
Job DescriptionJob Description

TITLE: Coordinator, Special Projects

DEPARTMENT: Programs

REPORTS TO: Director, Program Strategy and Design

LOCATION: 730 Polk Street, San Francisco

BENEFITS: No

STATUS: Part-Time, Non-Exempt

CLASSIFICATION: Professionals

SUPERVISES: N/A

Pay Rate: $30.51 per hour

POSITION SUMMARY:

The Coordinator, Special Projects plays a critical role in achieving the objectives related to several initiatives that inform long-term design of client-centered nutrition care at Project Open Hand. This role’s primary responsibilities include a blend of administrative and direct service duties. Specifically, this role will (a) monitor all day-to-day activities for the planning and implementation of a suicide prevention training program funded by a 3-year grant from the Administration for Community Living (ACL), and (b) provide care navigation for participants in a study conducted in partnership with the University of California, San Francisco and funded by the American Heart Association (AHA) Health Care by Food initiative. This role will support the needs of contracts awarded through April 30, 2026, with the possibility of extension or expansion based on new initiatives.

QUALIFICATIONS REQUIRED:

  • Experience working in a community-based and/or non-profit setting in support of diverse populations
  • At least 2 years of experience in project and program coordination
  • Proficient in MS Office, using databases, and internet research
  • Demonstrated ability to maintain professional boundaries in a social service setting
  • Flexible schedule with the ability to work in POH’s San Francisco office, as needed

QUALIFICATIONS DESIRED:

  • Bachelor's degree in human service or healthcare administration field, or related experience
  • Mental health or social work experience
  • Bilingual Spanish

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Oversee the successful implementation of the ACL grant activities in partnership with leadership across POH departments. Responsibilities related to ACL grant include:
    1. Develop timeline, work plan, and tracking system for achieving ACL grant deliverables while ensuring that reporting requirements are met.
    2. Work across POH client-facing departments to coordinate suicide prevention training program designed to reach grant targets and longer-term sustainability goals for POH.
    3. Ensure outcomes listed in the ACL grant are met and provide regular reports and updates to Leadership as needed. Identify and communicate expected adjustments and/or changes in relation to strategy, outcomes, and other targets.
    4. Participate in meetings with ACL funders and other ACL award recipients as needed, including monthly grantee gatherings and annual ACL grantee conferences.
  • Under the supervision and guidance of POH Client Services and Nutrition Services leadership, provide client support in engaging with food is medicine programming. Responsibilities of care navigation as part of the AHA-funded research project include:
    1. Strong knowledge and understanding of community resources to provide general advice to clients and others regarding available services.
    2. Conduct weekly navigation calls for study participants, or support until patient declines.
    3. Assist in making appointments and providing reminders for nutrition assessment and counseling services.
    4. Document adherence and qualitative information gathered during navigation interactions.
    5. Provide educational and support materials, as needed and indicated by the Nutrition Services team, for participants to support use of food and management of health through nutrition.
    6. Coordinate adjustments to text message support for participants with UCSF team
    7. Participate in weekly rounds with the UCSF care navigator to ensure a coordinated approach to participant support and study protocols
    8. Participate in any interviews or other data collection activities for process evaluation of the study intervention.
  • Other duties as assigned.

JOB COMPETENCIES/ SUCCESS FACTORS:

  • Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
  • Self-Led: Completes responsibilities in assigned timelines, asks for clarifications when needed
  • Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
  • Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
  • Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
  • Ethical: Honest, accountable, maintains confidentiality
  • Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary
  • Knowledgeable: Understands facets of job, keeps job knowledge current
  • Well Organized: Information organized and accessible, maintains efficient work space, manages time well
  • Strong Communicator: excellent verbal and written communication skills
  • Tech Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the ability to learn new technology
  • Agile: Able to move effectively between big-picture thinking and hands-on logistics
  • Takes Initiative: Acts, seeks new opportunities, strives to see projects to completion
  • Problem Solver: Strong analytical skills and able to creatively address and solve problems

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical demands: While performing duties of job, incumbent is occasionally required to move freely about the building; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the administrative offices and POH Grocery Center

Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include:

• Medical, Dental, and Vision coverage, and Flexible Spending Account
• Long Term Disability, Life/AD&D, and Supplemental Life Insurance
• Retirement Savings Plan 403(b), Commuter Check Subsidy
• Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts
• Holidays (11 per year), generous vacation and sick leave, and complimentary lunch

Pursuant to the San Francisco Fair Chance Ordinance, and State and Federal laws, we will consider for employment qualified applicants arrest and conviction records.