Front Desk Operations Manager

6 days ago


Concord, New Hampshire, United States ABC Investments and Management Full time
Job Summary

ABC Investments and Management is seeking a highly skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the smooth operation of our hotel's front desk during the night shift.

Key Responsibilities
  • Guest Services: Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
  • Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and guest requests in a timely and efficient manner.
  • Security and Safety: Conduct security walks, report any safety concerns to management, and maintain awareness of all safety and emergency procedures.
  • Financial Management: Maintain a balanced cash/billing drawer, accurately settle guest bills, and generate automated audit reports for manager's review.
  • Communication: Communicate effectively with previous and following shifts, ensuring seamless transitions and maintaining open lines of communication.
Requirements
  • Customer Service Skills: Provide excellent customer service, responding to guest requests and resolving issues in a professional manner.
  • Communication Skills: Possess strong communication skills, both written and verbal, to effectively interact with guests, colleagues, and management.
  • Attention to Detail: Maintain attention to detail, ensuring accuracy in all financial transactions and guest interactions.
  • Problem-Solving Skills: Demonstrate problem-solving skills, thinking critically to resolve guest complaints and issues.
Working with Us

At ABC Investments and Management, we value our employees and offer a dynamic work environment that promotes growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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