Client Care Coordinator
3 weeks ago
Overview: The Client Care Coordinator is responsible for ensuring exceptional client service through effective communication, efficient management of client inquiries, and coordination of services. This role requires a compassionate individual who can manage client relationships, schedule appointments, and coordinate with various departments to meet client needs.
Key Responsibilities:
1. Client Relationship Management:
o Act as the primary point of contact for clients, ensuring their needs are met with professionalism and empathy.
o Develop and maintain positive relationships with clients to ensure high levels of satisfaction and retention.
o Handle client inquiries and complaints, providing timely and effective resolutions.
2. Service Coordination:
o Schedule and coordinate client appointments, ensuring that all necessary resources and personnel are available.
o Liaise with internal departments to ensure seamless delivery of services.
o Maintain accurate and up-to-date client records and service schedules.
3. Communication:
o Communicate effectively with clients, providing them with relevant information and updates regarding their services.
o Prepare and send out client communications, including appointment reminders, follow-up calls, and feedback requests.
o Coordinate communication between clients and service providers to ensure clarity and understanding.
4. Administrative Duties:
o Manage client files, ensuring all documentation is complete, accurate, and confidential.
o Prepare reports and documentation as required by management.
o Assist with billing and invoicing, ensuring clients are billed accurately and in a timely manner.
5. Quality Assurance:
o Monitor client satisfaction and service quality, identifying areas for improvement.
o Implement and follow up on client feedback to enhance service delivery.
o Participate in regular team meetings to discuss client needs, service improvements, and organizational goals.
6. Caregiving as needed:
o Provide direct caregiving services as needed to ensure continuity and quality of care for clients.
7. Client Assessment
o Conduct comprehensive client assessments to evaluate individual needs and develop tailored care plans.
Qualifications:
· Education:
o Bachelor’s degree in Business Administration, Healthcare Management, or a related field is preferred.
· Experience:
o Experience in a client-facing role, preferably in healthcare, social services, or customer service.
o Experience in scheduling, coordinating services, and managing client relationships is highly desirable.
· Skills:
o Excellent communication and interpersonal skills.
o Strong organizational and multitasking abilities.
o Proficiency in Microsoft Office Suite and experience with client management software.
o Ability to handle sensitive information with confidentiality and professionalism.
o Compassionate and empathetic with a client-centered approach.
o Detail-oriented and proactive in identifying and resolving issues.
o Ability to work independently and as part of a team in a fast-paced environment.
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