Technical Support Specialist Part-Time

4 weeks ago

Whitewater, United States Toppers Pizza Part time $18
Job DescriptionJob DescriptionToppers Pizza is looking for a part-time Technical Support Specialist for our Headquarters in Whitewater, WI 
Making great food that people connect over. That's our thing. We know we're not flying rocket ships to the moon or signing treaties, but we take our job seriously. We live by a set of core values that pretty much sum up everything about us. We have FUN and we LOVE what we do Our goal is to be the best pizza company in the WORLD by KILLING IT on every DETAIL of the Customer experience.
 
Are you a tech person?  The type of person that wants to make a difference for thousands of team members daily? And who's fanatical about taking care of millions of hungry customers who devour our food?  We use technology to serve Customers, and we need your help supporting it.
 
The technical support specialist will be responsible for the support, configuration, and maintenance of business software and hardware solutions.  The ideal candidate will also help implement and support high quality solutions and processes to meet business requirements.  The candidate must be self-motivated, excellence driven, willing to work independently or as a team, and be detail oriented.  We know this might be your first IT job, don't sweat the lack of experience.  Candidates must have reliable transportation and the ability travel (occasionally) for work.
 
Please Note: This is a part-time (20-24 hours a week) position.   This role will be performed onsite at our Headquarters in Whitewater, WI. There is not a remote opportunity for this role at this time. 

The Technical Support Specialist will report to the Technical Support Supervisor.  You will be responsible for supporting the IT team in the following ways:

Retail Point-Of-Sale (POS) Systems Support
  • Maintain all aspects of Toppers retail systems environment, including:
  • In-Store and Online Order Menu data
  • Perform preventative maintenance to aid in ongoing support POS system
  • Troubleshoot basic telephone and network problems
  • Coordinate systematic changes with Operations Department
  • Monitor feedback mechanisms for restaurants and customers
  • Coordinate with our POS support team on issues they bring up
Manage Existing Applications/Infrastructure
  • Microsoft Server management (including active directory and exchange)
  • Ecommerce Solutions
  • Security/Compliance audits
  • Monitor and maintain backups
  • Installing/configuring hardware and software
  • Documentation of existing hardware and software
  • Learn and support a variety of enterprise class applications
  • Application exposure includes Sage 100, Reporting Solutions, Azure Cloud Services, Retail Security Solutions, and Customer Resource Management (CRM)
Additional Requirements:
  • Intermittent Travel - up to 10% of time
  • Ability to lift heavy items, sometimes in excess of 50 lbs.
  • Reliable Transportation
  • Participate in on call rotation
  • Must like Pizza, Have Fun at Work, and Be Passionate about Technology
Minimum Qualifications
  • Current student or Associate’s degree in MIS, computer science, or related
  • Excellent interpersonal and communications skills
  • Be excited to learn
  • Ability to prioritize and multi-task in a fast-paced environment
  • Strong problem resolution and analytical skills
  • Keen attention to detail
If this describes you, we would love to meet you
Want to stand out? Be sure that we can see your experience and skills by writing a short cover letter telling us how your background and passion relate to what we're doing. You take the time to write a cover letter; we promise to acknowledge every inquiry with a personal response because we have no robots working in our HR department. At Toppers, we value people for their rich histories and perspectives, not only for their certifications and degrees and former employer brands or for their buzzwords on their resumes (those are cool too). This is why we'd love to hear from you on a more personal note also.
We love passionate candidates and believe that our only opportunity to win in the marketplace will come by hiring and keeping the best people in the industry. If that's also your view, please give us a look, and make your day great

We offer an excellent team environment as well as provide excellent benefits such as:
  • FUN Atmosphere & Casual Work Setting
  • Competitive Hourly Wage
  • Meal Discounts (70% While Working)
  • Paid Training & Professional Development
Our Company Profile (if you're interested and hopefully you are)
Toppers Pizza is a growing pizza delivery franchise company based in Whitewater, Wisconsin. Toppers has won numerous accolades and recognition in the restaurant and franchising industry. We have an incredible leadership team of restaurant veterans.

We are not your mom and dad's pizza company. We pride ourselves on being just a little bit different and a lot more Fun Our company is a family of fanatical, passionate people working toward the common goal of becoming the greatest pizza delivery company on the planet. Some words commonly used to describe us: Edgy, Sarcastic, Irreverent, Fun. . . Check us out at www.toppers.com.

If you like working in a stuffy, no-fun environment, we would not be your dream employer. We try to spoil our Team Members with things like; various company events, performance-based incentives, taste-testing potential new menu items, and other silliness. We make it a point to laugh and smile every day
Equal Employment Opportunity

Toppers Pizza is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Toppers recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Please read over the reviews left by our Team Members on GlassDoor.

 

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