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Technical Support Specialist

3 months ago

Phoenix, United States Smardt Full time
Job DescriptionJob DescriptionSalary:

NOW HIRING IN YOUR AREAS


Are you looking for a job in an ESSENTIAL service where you can advance your career?


The Smardt family is growing and we need an exceptional, motivated, flexible and solution-oriented person to help us reach new levels. We are looking to add a Technical Support Specialist to our PSST department.


Reporting to the Technical Support Manager - West, the ideal candidate will ensure that our client base is well taken care of and that technical issues are addressed expeditiously in order to not only create a great customer experience but also to ensure warranty spending is within budget.


TASKS

Work with the Technical Support Manager - West on matters that escalate above the CBU (Service) level in your coverage area  (AMER/EMEA), with an emphasis on the AMER region and equipment sold in the United States.


Tasks includes, but are not limited to:

o    Analyzing data remotely gathered from site to diagnose issues.

o    Being deployed to site to work directly with equipment and parties related.

o    Participating in RCA/8D team activities

o    Working with Suppliers (technical matters)

o    Working with Engineering, Controls, Manufacturing and Quality

  • Participating in activities related to continuous improvement of Smardt products, this includes but is not limited to:

o    Working with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development

o    Mobilize to site as required to better understand operational challenges, gather data and interface with clients

o    Arrange support from adjacent departments as needed

  • Corrective and containment actions


Essential Requirements


    Excellent analytical and problem-solving abilities

  • Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years)
  • Practical experience with oil free chillers and magnetic bearing compressors
  • Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement
  • Resilient, flexible, self-motivated

o          Work well autonomously and in a team environment

  • Able to work efficiently and communicate clearly under pressure
  • Excellent relationship management skills with the ability to engage, negotiate and manage customer needs
  • Able to drive results, maintain and/or improve customer satisfaction


Benefits


  • Competitive salary
  •  Basic group insurance paid 100% by the employer
  • Employer 401K matching (up to 6%)
  • Opportunity for career advancement
  • Annual performance reviews
  • Training program
  • Growing business and industry

remote work