Guest Experience Leader

3 months ago

Sherwood, United States Killer Burger Full time
Job DescriptionJob Description
At Killer Burger, our mission is to throw a party every day that is meant to be an oasis. One where each guest that comes through our doors has a chance to step away from the issues and stress of the outside world into an atmosphere of hospitality, welcomeness, fun, and damn good burgers. When we do our jobs right, our guests leave happy, well-fed, and excited to come back.

The Guest Experience Leader helps to bring that mission into reality through training, leadership, and being a brand ambassador inside and outside the restaurant. You will train every new employee how to deliver best-in-class hospitality, pour perfect beers, and create a dining experience that will leave our guests happy, full, and excited to come back. You will be the guardian of the guest experience, always coaching the crew and crew leaders towards mastery of their skills. You will work with the General Manager to take care of the restaurant, set goals, and achieve those goals. As a Guest Experience Leader, you will have the opportunity to make a significant and positive impact on the crew, the guests, and the company as a whole.

Job Responsibilities

Guest Experience

Demonstrate, train, and uphold the 6 connections of the guest experience.
Monitor and respond to all guest reviews work with the GM and Kitchen Leader to address concerns.
Communicate all promotions, LTOs, and important guest-facing news to the crew.
Maintain high cleanliness standards in all FOH areas.

Training and Development

Coordinate all FOH training.
Conduct ongoing training and coaching with all current staff.
Track and record all FOH training progress.
Work with the GM to write FOH training schedules.

Quality and Procedure Control

Ensure all procedures are followed correctly.
Use coaching to fix incorrect procedures.
Use coaching to develop and perfect skills.
Identify training opportunities and make a plan to implement them.
Lead shifts as the PIC .

Administrative Management

Assist the GM with managing time punches.
Assist the GM with cash management.

Job Requirements

Certification on all Killer Burger Stations.
Mastery of skill and knowledge on all Killer Burger Procedures.
Must be able to work weekends, nights, and holidays.
Must be able to complete store errands and attend virtual and in-person company meetings and trainings.
Must have proficiency with Microsoft Office.
Must be able to count, calculate, and balance money.
Must be able to lift 45lbs.

Job Compensation

Full-time non-exempt position with benefits
Hourly wage (DOE) + tips

Job Benefits

Medical/Dental/Vision
Free shift meal & beer every day you work.

Killer Burger provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Killer Burger complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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