Hotel Operations Manager

2 months ago

Sherwood, Oregon, United States Resolute Road Hospitality Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our hotel operations and drive business growth. As a key member of our team, you will be responsible for overseeing the day-to-day activities of the hotel, ensuring exceptional guest satisfaction, and maintaining high standards of quality and service.

Key Responsibilities
  • Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards, reinforcing culture, and developing team members and future leadership
  • Ensure staff received proper training for each position, including safety training and standard operating procedures
  • Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention
  • Conduct regular staff and employee meetings
  • Ensure all departments are profitable and maintain a cohesive working relationship
  • Delegate authority and assign responsibility to all employees and supervise work all work activities
  • Facilitate open employee communication to discern grievances and respond to grievances in accordance with company policy
  • Respond to guest requests and complaints timely, efficiently, appropriately, and in a professional manner
  • Responsible for hotel Brand satisfaction scores and all scores derived from guest feedback
  • Oversee the service quality, operational efficiency, guest satisfaction, standards compliance, and financial performance
  • Allocate funds, authorizes expenditures, and assists Management Company in budget planning
  • Protect the assets of the hotel by enforcing and maintaining a preventative maintenance program
  • Produce required weekly/monthly reports and inventories while meeting required deadlines for submittal
  • Responsible for all hotel inventories and par levels, reconciliation of all purchases and approval/submittal of invoices
  • Participate in the sales/revenue management efforts and processes at the hotel by daily interaction with Sales/Revenue Managers
  • Coordinate capital improvement projects to maintain, upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deterioration
  • Assist in creating and achieving realistic and attainable operational goals and profitability objectives
Requirements
  • Bachelor's Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (preferred); or equivalent combination of education and experience
  • 5-7 years of experience in hospitality industry (required) 10+ years' experience (preferred)
  • Previous General Manager experience (preferred)
  • Knowledge of sales process, client base, and general market knowledge
  • Knowledge of revenue management and successfully forecast business on both short-term and long-term basis
  • Basic to advanced knowledge of budget adherence and monthly financial analysis
Skills and Intangibles
  • Proficiently speak, read, write, and comprehend the English language required; ability to speak other languages (desired)
  • Strong written and verbal communication skills
  • Possess proficient computer skills including proficient knowledge of MS Office products, and knowledge of brand operating systems
  • Able to work in fast paced environment
  • Able to prioritize, organize, and manage multiple tasks
  • Lead by example for all team members
  • Able to work independently with minimal supervision and desire to participate as part of a team
  • Able to assess/evaluate team member performance in a fair and consistent manner
  • Able to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches
  • Develop and maintain rapport with key community contacts to ensure a visible presence in the community

  • Hotel Operations Manager

    4 weeks ago

    Sherwood, Oregon, United States Resolute Road Hospitality Full time

    General Manager - PerformanceResolute Road Hospitality is seeking a dynamic and driven General Manager to lead the operations of our Hampton Inn & Suites in Sherwood, Oregon. As a key member of our team, you will be responsible for driving the training, culture, and overall environment of the hotel, ensuring guest satisfaction targets are met, and financial...

  • Hotel Operations Manager

    1 month ago

    Sherwood, Oregon, United States Resolute Road Hospitality Full time

    General Manager Job DescriptionJob Summary:The General Manager is responsible for driving the training, culture, and overall environment of the hotel, ensuring guest satisfaction targets, brand standard execution, and financial profitability. This role will lead, support, and clearly communicate goals and expectations that embody the hotel service...

  • Restaurant Operations Manager

    7 days ago

    Sherwood, Oregon, United States Goodwin Recruiting Full time

    Restaurant Assistant Manager Job DescriptionWe are seeking a skilled and experienced Restaurant Assistant Manager to join our team at Goodwin Recruiting. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring the highest quality of products and services, and maintaining a positive and...

  • Salon Operations Manager

    2 weeks ago

    Sherwood, Oregon, United States Great Clips Full time

    Are you a skilled stylist looking to take your career to the next level? Great Clips is seeking a Salon Manager to oversee salon operations, lead the team, and deliver exceptional customer service. As a key player in our team, you'll help shape a positive salon environment and drive success. Key responsibilities include:Leading a team of stylists to achieve...

  • Salon Operations Manager

    1 week ago

    Sherwood, Oregon, United States Great Clips Full time

    Salon Manager Opportunity at Great ClipsWe're seeking an experienced stylist with leadership skills to oversee salon operations, lead the team, and ensure exceptional customer service.Key Responsibilities:Lead a team of stylists to deliver exceptional customer serviceOversee salon operations, including scheduling, inventory management, and staff...

  • Salon Operations Manager

    2 weeks ago

    Sherwood, Oregon, United States Great Clips Full time

    Unlock Your Potential as a Salon Manager at Great ClipsAre you a skilled stylist with a passion for leadership? Do you want to take your career to the next level and make a real impact? Great Clips is seeking a talented Salon Manager to oversee salon operations, lead a team of stylists, and deliver exceptional customer service.What We're Looking For:Strong...

  • Restaurant Operations Manager

    4 weeks ago

    Sherwood, Oregon, United States Panda Express Inc Full time

    Restaurant Manager Job DescriptionAt Panda Express Inc, we're seeking an experienced Restaurant Manager to lead our team and drive business growth. As a key member of our management team, you'll be responsible for achieving financial and personal goals, while ensuring exceptional guest satisfaction and team development.Key Responsibilities:Lead a...

  • **General Manager

    2 months ago

    Sherwood, Oregon, United States Club Pilates Full time

    Job SummaryWe are seeking a highly motivated and experienced General Manager to lead our studio operations and drive business growth. As a key member of our team, you will be responsible for overseeing all aspects of our studio, including sales, marketing, and customer service.Key ResponsibilitiesDevelop and implement sales strategies to drive membership...

  • U-Haul Moving Center Manager Opportunity

    6 days ago

    Sherwood, Oregon, United States U-Haul Full time

    U-Haul Moving Center Manager OpportunityWe are currently seeking a highly skilled and motivated Moving Center Manager to join our team at U-Haul.About U-HaulU-Haul is a leading provider of moving and storage solutions, with a commitment to delivering exceptional customer service and a culture of health and wellness.Job DescriptionThe Moving Center Manager...

  • Maintenance Director @ Avamere Sherwood

    7 days ago

    Sherwood, Oregon, United States Avamere Sherwood Operations LLC Full time

    Job DescriptionMaintenance DirectorJob Summary:The Maintenance Director is a working maintenance position responsible for all facility maintenance at Avamere Sherwood. This role involves planning and carrying out programs in repair, new construction, and equipment installation, as well as training and monitoring maintenance staff.Key Responsibilities:Plan...

  • Maintenance Director @ Avamere Sherwood

    1 month ago

    Sherwood, Oregon, United States Avamere Sherwood Operations LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Maintenance Director to join our team at Avamere Sherwood. The successful candidate will be responsible for overseeing all facility maintenance, ensuring the upkeep of our facilities, and providing exceptional service to our residents and staff.Key ResponsibilitiesPlan, coordinate, and execute...

  • Dish Machine Operator

    2 weeks ago

    Sherwood, Oregon, United States Shari's Cafe and Pies Full time

    Job SummaryShari's Cafe and Pies is seeking a skilled Dish Machine Operator to join our team. As a key member of our kitchen staff, you will be responsible for ensuring the cleanliness and efficiency of our dishroom operations.Key ResponsibilitiesLoad, run, and unload the dish machine to maintain optimal performance.Keep the dish machine clean and report any...

  • Community Manager Position

    1 month ago

    Sherwood, Oregon, United States Guardian Management Full time

    Job DescriptionGuardian Management is seeking a highly skilled and experienced Community Manager to join our team at Farmington Meadows & Stewart Terrace. As a Community Manager, you will be responsible for ensuring that the property meets all ownership goals and objectives, enforcing Guardian Management policies and procedures, and adhering to Fair Housing...

  • Warehouse Operations Specialist

    2 weeks ago

    Sherwood, Oregon, United States WineDirect Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our Operations team as a Seasonal General Warehouse Associate at our Sherwood, OR location.Key ResponsibilitiesEnsure the flow of all Direct-to-Consumer ordersCoordinate replenishment tasks and order resolutionWork closely with other department leads to manage daily functions...

  • Pilates Studio Manager

    2 weeks ago

    Sherwood, Oregon, United States Riser Fitness, LLC Full time

    Job Title: General ManagerWe are seeking a highly motivated and experienced General Manager to lead our Pilates studio in [Location]. As a key member of our team, you will be responsible for driving sales growth, managing studio operations, and ensuring exceptional customer service.Key Responsibilities:Develop and implement sales strategies to drive...

  • Studio Manager

    3 weeks ago

    Sherwood, Oregon, United States Riser Fitness, LLC Full time

    Job Title: General ManagerWe are seeking a highly motivated and experienced General Manager to lead our Pilates studio team. As a key member of our management team, you will be responsible for driving sales growth, managing staff, and ensuring exceptional customer service.Key Responsibilities:Develop and implement sales strategies to drive membership growth...

  • Retail Store Manager

    4 weeks ago

    Sherwood, Oregon, United States HR Annie Consulting Full time

    Job Title: Retail ManagerWe are seeking a highly motivated and experienced Retail Manager to join our team at Graham & Tooze Farm Store. As a Retail Manager, you will be responsible for overseeing the daily operations of our store, managing a team of retail staff, and providing exceptional customer service.Key Responsibilities:Manage and supervise retail...

  • Salon Manager

    4 weeks ago

    Sherwood, Oregon, United States Great Clips Full time

    Lead with Great Clips as a Salon ManagerAre you a seasoned leader with a passion for the beauty industry? Great Clips is seeking a dynamic individual to fill the role of Salon Manager. As a leader, you'll oversee salon operations, mentor staff, and ensure exceptional customer experiences. Enjoy competitive compensation, ongoing training, and the opportunity...

  • Housekeeping Associate

    2 months ago

    Sherwood, Oregon, United States Resolute Road Hospitality Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at Resolute Road Hospitality. As a Housekeeping Associate, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms and public areas.Key ResponsibilitiesStock housekeeping carts with cleaning supplies, fresh linens, and...

  • Pilates Studio Manager

    2 weeks ago

    Sherwood, Oregon, United States Riser Fitness, LLC Full time

    Job Title: General ManagerJob Summary:The General Manager will oversee all studio functions, including membership sales, retail sales, instructor performance, and evaluation. They will lead sales efforts, drive membership growth, and develop strategies to prevent member attrition to competitors.About Us:Riser Fitness, LLC is a multi-unit operator and...