Temporary Family Flour Sales Support

2 months ago

White River Junction, United States King Arthur Flour Full time
Job DescriptionJob Description

Meet Us: King Arthur Baking Company is an award-winning, audience-leading baking company with a strategic vision to be the resource for baking education and inspiration.  Through traditional and new media, in-person and virtual education, we strive to be a leader in helping novice and expert bakers alike.  We're not going anywhere - we've been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our "never bleached" guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs.  As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee's contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company.

The Position: The Temporary Family Flour Sales Support role provide a superior customer service wholesale experience for our high-volume grocery customers and national distributors. Responsibilities include sales support requests, order processing, verification of pricing and promotional data, customer service, working with our warehouses, freight consultant and brokers while also providing back up for Sales Support AR and the Inventory team as needed. The individual in this role will work closely with our Family Flour Sales Support Manager and Sales Team in a fast-paced team environment to provide our customers service that exceeds their expectations in using King Arthur Baking as their trusted partner.

The Benefits: As a temporary team member, you will be eligible for medical only benefits after three months and the ability to participate in the company's 401(K) program immediately.  You will also receive generous discounts in our retail store and a great rate of pay with a generous shift differential for evening hours.  

The Location: Hybrid combining working from home, and onsite in White River Junction, VT roughly 2 days per week. Ideal candidates will be located within a 1-2-hour drive of our offices.

The Schedule: Temporary Full-Time (through the end of March 2025 - medical benefits offered after three months of employment).

The Pay: $18.87 - $21.28 per hour worked

Essential duties and responsibilities

  • Process all customer orders in accordance with established pricing and order requirement guidelines
  • Consistently provide exceptional customer service to all customers, both internal and external.
  • Accurately verify, record and research all discrepancies on orders.
  • Notify Customers, Customer Sales Directors and Operations team of order delays, problems, concerns and coordinate efforts to minimize the negative impact to the customer and KAB’s liability for fines.
  • Follow up with carrier or warehouse on all delays/short ships.
  • Work with freight consultant to get a competitive freight rate and utilize their system to track pickup and delivery of orders. Work to file freight claims for damaged product.
  • Process internal company orders for Bake for Good Kids, Baker’s Catalogue warehouse and ad hoc orders
  • Communicate quality issues to the Quality Team to follow up on
  • Maintain current knowledge of Sales Support AR and provide backup assistance as needed.
  • Analyze and complete requests from Customers, Brokers and Customer Sales Directors, in a timely manner
  • Functions as the liaison with freight consultant, multiple warehouses, Inventory team, Customers and Customer Sales Directors
  • Set up new customers in conjunction with the Family Flour Sales Support Manager.
  • Record and update Customer, Warehouse and Broker information in databases.
  • Collaborate with marketing and sales to assist in the processing of Sales Samples for new item launches.
  • Update and maintain the accuracy of our Sales Support user instructions.
  • Show initiative in your responsibilities and expectations, focus on proactive measures.
  • Take ownership of completing annual set goals.
  • Team environment: you will share knowledge and experience with fellow team members, suggest areas for improvement to enhance overall performance of the company.

This should not be construed as an exhaustive list of all job duties and responsibilities. There may be some variation and/or development of the above duties and responsibilities without changing the general nature of the job.

Minimum job requirements

  • High school diploma or equivalent
  • Minimum of 3 years’ experience in a customer service related field
  • Proficient in Microsoft platforms: Outlook and Word and Excel

Skills required

  • Strong Multi-tasking skills with ability to reprioritize multiple times a day
  • Detailed Oriented
  • Ability to follow up and provide clear professional written communication
  • Ability to work independently with limited direction and utilizing training tools.
  • Proven ability to be proactive and meet deadlines.

Success factors/competencies for this role

  • Open to change, recommends actions for continuous improvement
  • Thinks and acts strategically, understands how role contributes to larger outcome
  • Provides exemplary customer service to both internal and external customers
  • Sets high standards for oneself, meets deadlines
  • Learns from mistakes, receptive to feedback
  • Effective communicator, listens and respects others’ points of view
  • Participates in team problem solving and decision making
  • Maintains a positive attitude
  • Community minded – gets involved, volunteers

Physical requirements/work environment

  • Ability to sit or stand and work on a computer for long periods of time

Safety

  • Understand that safety is everyone’s responsibility, including mine
  • Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
  • Engaged in safety and compliance training programs and encourage 100% team participation in same

Environment

  • Adhere to company-wide green norms, look for ways to reduce, reuse, recycle
  • Educate oneself on KAB environmental campaigns
  • Strive to continually improve and implement new processes to reduce our environmental impact

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.


There's room at our table for you  Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. King Arthur Flour provides reasonable accommodation to qualified individuals with disabilities to allow individuals to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to meet the functions and requirements of the position.

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