Seasonal Customer Support Specialist

1 month ago

White River Junction, United States King Arthur Flour Full time
Job DescriptionJob Description

Meet Us: King Arthur Baking Company is an award-winning, audience-leading baking company with a strategic vision to be the resource for baking education and inspiration.  Through traditional and new media, in-person and virtual education, we strive to be a leader in helping novice and expert bakers alike.  We're not going anywhere - we've been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our "never bleached" guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs.  As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee's contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company.

The Position: The Seasonal Customer Service Specialist at King Arthur Baking delivers exceptional service that exceeds customer expectations, ensuring satisfaction and adding value to our products. They engage with customers by taking calls, assisting with orders, and providing detailed product information using the King Arthur Baking website and other resources.

The Schedule: Full time, 40 hours per week preferred. Ideal candidates able to work 30+ hours may be considered – one evening shift per week and three-weekend shifts per month required 

The Benefits: As a seasonal team member, you will be eligible to participate in the company's 401(K) program immediately.  You will also receive generous discounts in our retail store and a great rate of pay.

The Location: Remote

Essential Duties and Responsibilities

  • Respond to incoming customer calls, create and modify orders using various software tools.
  • Provide exemplary service to customers, addressing inquiries and resolving issues promptly.
  • Utilize effective problem-solving skills to achieve first contact resolution.
  • Communicate effectively and efficiently with team members via Microsoft Teams Chat.
  • Serve as a brand ambassador, educating customers about our history, products, values, and impact.

Experience and Education

  • 1-2 years customer service experience preferred.
  • Experience using customer service software and tools is a plus.
  • High school diploma or equivalent
  • We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role

Competencies

  • Communication Skills: Exceptional verbal and written communication skills are essential for effectively interacting with customers to understand their needs and convey information clearly and accurately.
  • Problem-Solving Ability: Strong problem-solving skills enable you to analyze complex situations, identify root causes of issues, and develop creative solutions to address customer concerns promptly and effectively.
  • Customer Focus: Dedication in providing exemplary service that exceeds customer expectations, provides satisfaction, and adds value to our products, differentiating King Arthur Baking in our customers’ minds
  • Empathy and Patience: Demonstrating empathy and patience is crucial for building rapport with customers and diffusing tense situations. Understanding and addressing customer frustrations with a compassionate approach can turn negative experiences into positive outcomes.
  • Team Collaboration: The ability to collaborate effectively with internal teams is essential for resolving customer issues that require cross-functional coordination. Being able to communicate customer feedback and insights to relevant departments ensures a seamless customer experience and contributes to overall company success.
  • Adaptability: Ability to thrive in a fast-paced environment and handle a diverse customer base. Maintain flexibility in scheduling to meet the needs of the business.

Success Factors

  • Genuine enthusiasm for the King Arthur’s mission and products and a commitment to living our values
  • Is community minded gets involved, volunteers


Physical Requirements/Work Environment/Safety

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical requirements

This role consistently uses standard office equipment such as computers and phones.

Ability to work at a computer for extended periods of time.

  • Work environment

Indoors, a normal office environment with little exposure to excessive noise, dust, or temperature changes. This role operates in a professional office environment where most work is performed at a desk. Remote work environment that meets KAB standards for work.

  • Safety

Understands that safety is the responsibility of everyone at the organization and is responsible for adhering to/providing work in a safe and ergonomic manner, identifying unsafe conditions and correcting conditions immediately or reporting them promptly.

Participates in safety and compliance training and safety and health programs.

Supervision

  • N/A

Travel

  • N/A

Other Duties

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

It is the responsibility of every employee to contribute to a positive and safe work environment through cooperative and professional interactions with co-workers, customers, and vendors. As a proud Benefit Corporation, King Arthur Baking expects our employees to adhere to company-wide green norms and remain educated on company impact campaigns.


There's room at our table for you  Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.



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